Amanda Waters

Own an effective development strategy, resulting in a measurable commercial return.
Developed our L&D team, from formation to high-performing unit.
Provide diverse learning options by incorporating online platforms, classroom instruction, virtual training sessions, comprehensive books and materials from both internal and external sources.
Manage global L&D budget effectively and efficiently.
Execute, own, and supervise Leadership, AI, Salesforce CRM, Sales, Soft skills, Coaching, Induction, On-boarding, Technical & Tools training in various offices including Dublin, Lisbon Toronto, Doha, and London.
Provide executive coaching to Senior Leadership team.
Implemented Career Individual Development plans across professions.
Implemented individualised Roadmaps to foster skill progression.
Ensure continuous improvement through ongoing training needs analysis and supervision of employees.
Supervision of a comprehensive on-boarding program for new recruits and improved the existing process for team integration.
Serve as a strategic confidante and mentor to management during performance evaluations.

New Hire, Sales, Soft Skills, Leadership, Performance Management, Career Development.

Rollout of training to each new hire class (circa 25-30 in classes of mixed nationalities).
Intensive training to new hires on IBM Global Sales School program and assessing all aspects of sales calls - Call Prep, Open, Exploring Needs, Handling Objections Model, Proposing, Upsell, Closing & Forecasting.
Incorporating teaching sales theory of ABC (Always be closing), Golden Silence, USP (Unique Selling Points), Mirroring customer, Listening Skills, Rapport building, Stairway of Yes’s.
Call monitoring sellers with performance issues and coaching them with their Sales Manager.
Classroom training incorporated sales role play scenarios, assessment of same and mentoring & coaching sellers.
Training review & delivery of New Hire onboarding program on all elements of Sales training & Customer Service.
As an additional task, at times Sales training IBM staff who were placed in Vodafone to sell Vodafone offerings.
Driving all software teams to reach their education targets through classroom, online and visiting trainer coordination.
Performing Training Needs Analysis across inside sales business groups and solutioning skill gaps.
Created & maintained excellent relationships with Sales, Operations, Mgt & EMEA education teams to secure understanding and ongoing support for all Learning initiatives.
Certified coach for internal IBM program, giving life and executive business coaching from rep to senior Mgt level.
Longest serving member of the Training dept in IBM Inside Sales Dublin, seen as a highly skilled trainer & trusted advisor.

Management of a target of $138m, actual achievement $156m (HW, SW & services teams, 18 reps)
Mgt of telephony results, win rates, pending, no bid/no go & expired sales opportunities in CRM Siebel.
Developed close working relationships with peers, telecoverage, marketing, brands, sponsors
Kept morale high in team & identification, development & promotion of next generation of IBM leaders.
Awarded Vice President awards for exceptional results as a sales manager.

New startup of EMEA Inside Sales for IBM in Dublin.
Completing IBM Train the Trainer intense education on Sales School in IBM Warbrook UK for Dublin rollout.Onboarding of high volumes of new hires in the new EMEA startup of IBM Inside Sales Dublin.
Training all new hires on IBM Sales Methodologies through rollout of its Certified Sales School.
27 Nationalities trained. Classes of 25-30, back to back training for the months of rapid hiring. Rollout of Principles of Selling, Customer Service, Telephone Excellence Training. Classroom delivery, roleplays and coaching and mentoring on Sales Skills. On the job call monitoring and assessment.
Consistently high evaluations.

Aid in the startup processes and implementation of a new EMEA Telesales Education Direct Marketing arm for the UK/Irl where all Sales staff would sell Instructor-Led courses and online training.
Own the new UK Telesales Education Revenue target of $3.5m (120%) achieved.
Aid reps in selling education by coaching them on sales technique.
Met an additional personal revenue target of $1.5m, again exceeded with $1.8m achievement. Quota club, high achiever club awarded.
Act as liaison between UK telesales Dublin, field & mgt teams, based in the UK, travelling bi-monthly Dublin/UK.
Aiding in the development of marketing strategies to implement product focused campaigns.
Driving 32 people to sell the total solution to the customer.
Education of staff on ever changing & developing education offering to promote to their customers.