Summary

Overview

Work History

Education

Skills

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References

Timeline

Amanda Rezende

Kilkenny,Ireland

Summary

Experienced Project Manager with extensive expertise in international logistics and customer experience. Proven track record of leading the full lifecycle of 129 projects, representing 78% of the total project portfolio up-to-date, demonstrating strong analytical and problem-solving skills. Currently exploring career transition opportunities. Fluent in English and Portuguese, bringing exceptional communication and leadership abilities, with a commitment to driving operational excellence and client satisfaction. Well-versed in fast-paced, 24/7 and challenging environments.

Overview

years of professional experience

Work History

Senior Project Manager

SG Aviation Services Ltd.

Ireland

01.2019 - Current

Manage aircraft operations such as observation, demonstration, and ferry flights worldwide throughout the project lifecycle ensuring regulatory compliance. Including the creation of a project plan, timelines, budget, resource allocation and cost conciliations.
Contract and assign suitable pilots to each operation, managing their flight agreement, positioning and hotel arrangements, visas and license validation, payments etc
Liaise with third-party vendors to coordinate flight plans, permits, documentation, ground handling, fuel uplift etc
Identify and troubleshoot potential risks to the project's success and develop strategies to mitigate them
Quickly address and resolve any logistical challenges that arise during the planning and execution of the flights
Manage client and vendor contracts, negotiations, and relationships
Train, monitor and delegate tasks to new additions to the team

Senior Receptionist

The Temple Bar Hotel

Dublin

07.2018 - 11.2018

Assign work and supervise junior team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner
Support and assist the team in handling guest inquiries and requests and in resolving guest complaints
Execute the highest levels of customer service, ensuring to stay abreast of local knowledge and events, offering our guests a truly authentic stay.

Receptionist

Abbey Court Hostel

Dublin

03.2017 - 05.2018

Carried out all reception duties, efficiently and to the highest level of service
Duties included: guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Demonstrated thorough working knowledge of reservation system Cloudbeds
Responded to guest inquiries and resolved complaints in a kind and efficient manner
Executed the highest levels of customer service, ensuring to stay abreast of local knowledge and events; offering our guests a truly authentic stay.

Flight Coordinator

Universal Weather and Aviation Inc

São Paulo

03.2014 - 03.2016

Coordinated national and international flights, adhering to FAR Part 91 regulations for private aviation
Conducted thorough flight planning and analysis, including flight studies, to ensure safe and efficient operations
Arranged ground handling support, accommodations, transportation, and other operational services essential for flight logistics
Secured landing and overflight permits for both national and international flights, managing all necessary documentation and procedures
Maintained regular communication with customers via telephone and email, providing updates and addressing inquiries promptly
Demonstrated strong skills in telephone etiquette, customer support, and problem-solving to ensure a high level of customer satisfaction
Paid meticulous attention to detail in all aspects of flight coordination and customer interaction to enhance the overall customer experience
Successful Projects/Achievements: The ability to display a calm and efficient demeanor during peak and incredibly busy times.

Bilingual Receptionist

Siqueira Castro Advogados

Sao Paulo

08.2013 - 03.2014

Front desk receptionist on the main floor of CEO, directors and customers.

Concierge

Paradise Golf and Lake Resort

Mogi das Cruzes

08.2011 - 04.2023

Ensured the highest levels of customer interactions, through a warm welcome and attentive approach.
Carried out all reception duties, efficiently and to the highest level of service. Duties included; guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
Displayed a wealth of knowledge on both the property and area, assisting guests with reservations and, excursions and offering a local approach.
Managed VIP processes and the acknowledgement of special occasions.
Responsible for conflict resolutions.