Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Nesbitt

Tyne And Wear

Summary

As an Operations Supervisor leading a team of 10 to 15 individuals within a customer-centric and safety-conscious environment, I bring a blend of leadership, dedication, and expertise aimed at fostering operational excellence. By championing best practices in safety protocols and customer service standards, I strive to cultivate a workplace where every team member feels empowered, valued, and motivated to deliver exceptional results.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

Amazon Fresh
Gateshead
09.2020 - Current
  • Team Management: Leading and managing a team of operational associates, ensuring they understand their roles and responsibilities, and providing guidance and support as needed.
  • Process Optimization: Identifying opportunities to improve operational efficiency, streamline processes, and reduce costs while maintaining quality standards.
  • Quality Control: Monitoring the quality of products or services to ensure they meet established standards and customer expectations.
  • Problem Solving: Addressing operational issues as they arise, troubleshooting problems, and implementing solutions to prevent recurrence.
  • Performance Monitoring: Tracking KPI's to measure operational performance (such as UPH, TPH & individual rates) and identifying areas for improvement.
  • Training and Development: Providing training and development opportunities for associates to enhance their skills and knowledge, thereby improving overall operational effectiveness.

Sales Manager

River Island
Gateshead
12.2013 - 09.2020
  • Customer Service: Ensuring exceptional customer service standards are maintained, resolving customer complaints, and fostering a positive shopping experience.
  • Visual Merchandising: Managing store layout and visual merchandising displays to attract customers and maximise sales opportunities.
  • Sales and Revenue Generation: Setting sales targets, implementing strategies to achieve them, and monitoring sales performance. This may involve creating promotions, upselling techniques, and optimising product placement.

Education

Bachelor of Arts - Fashion Communication

Northumbria University
Newcastle
07-2017

FdA - Fashion, Retail And Enterprise

Newcastle College
Newcastle
07-2015

Skills

  • Team Building and Leadership
  • Organisational Leadership
  • Performance Optimisation
  • Critical Thinking Skill
  • Operational Performance Improvement
  • Customer Service

References

References available upon request.

Timeline

Operations Supervisor

Amazon Fresh
09.2020 - Current

Sales Manager

River Island
12.2013 - 09.2020

Bachelor of Arts - Fashion Communication

Northumbria University

FdA - Fashion, Retail And Enterprise

Newcastle College

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Amanda Nesbitt