Amanda Nel

• Company Overview: BAU Group Pensions
• Lead a team of ten, leveraging their unique skills to maximize performance
• Improved team metrics by 30%, clearing backlogs and resolving over 200 issues and complaints
• Prioritized client and broker interactions, ensuring top-notch service and achieving a 95% customer satisfaction rate
• Maintained deadline efficiency, consistently meeting 100% of project deadlines
• Implemented changes that received positive feedback from 90% of colleagues and clients
• Provided regular reports and updates to management
• Team Leadership Skills: Conflict resolution, performance management, motivational leadership, strategic planning, and team development
• Developed and executed training programs to enhance team skills and knowledge
• Conducted performance reviews and provided constructive feedback to team members
• Fostered a collaborative and inclusive team environment, encouraging open communication and continuous improvement
• Managed complex projects, ensuring timely completion and adherence to quality standards
• Utilized data-driven approaches to identify areas for improvement and implement effective solutions
• BAU Group Pensions

• Company Overview: BAU Group Pensions
• Onboarded 15 new schemes into the Master Trust, ensuring successful launches
• Handled over 100 general queries, reports, and client file maintenance
• Assisted brokers and consultants, and pursued further qualifications in Retirement Planning Advice
• BAU Group Pensions

•Company Overview: Pension and Investment Consultants.

•Client portfolio reports, schedules, and accounts.
• Consultant’s monthly commissions.
•General queries, such as withdrawals, fund switches, penalty tables, creating reports, etc.
• Letters of Authority.
• Assisting consultants.
• Maintaining client files.
• Assist with administration where needed.
•Drafting of letters in relation to the client's policies.
• Managing the company info email account.
• Dealing with ad-hoc queries that arise on clients policies.
• Assisting financial advisors with producing documents.

•The Archive has digitised sound recordings, visual and printed items which I need to keep up to date.
•Evaluating records for preservation and retention.
•Arranging the acquisition and retrieval of records.
•Cataloging collections and managing information and records.
•Preparing record-keeping systems and procedures for archival research and for retention.
•Recording concerts and transferring them to discs for archive.
• Maintain the online shop.
• Maintain the website.

• Greeted over 500 visitors, resolved inquiries, and provided information on local attractions
• Performed clerical duties, managed mail, and maintained office supplies

• Company Overview: Pretoria, South Africa
• Managed premium payments, collaborated with accounting, and provided quotes
• Maintained detailed office records and handled policyholder communications
• Pretoria, South Africa

• Delivered high-quality customer service, managed cash handling, and stock control
• Assisted with orders, refunds, and maintained store security

• Company Overview: Groblersdal, South Africa
• Provided customer service, restocked shelves, and managed cash handling
• Groblersdal, South Africa