Amanda Gilsenan
Clondalkin,Ireland
Summary
Up to date with Microsoft Office and have extensive experience of databases and accounting packages. Have completed the ECDL certificate, as well as training in People Management. Have a full Irish driving license. Driven and goal-focused professional with proven track record in leadership and team collaboration. Demonstrates strong communication and organisational skills, along with strategic mindset. Ready to bring innovative solutions and foster growth in Administration role. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
12
12
years of professional experience
6058
6058
years of post-secondary education
Work History
Manager to the President’s Office
IICP College
01.2022 - Current
- Provided secretariat function to Exam Board, Academic Council and Programme Boards
- Provided administration support to President, Vice President and Registrar
- Supported Registrar with coordination of college resources
- Coordinated admissions function of IICP College
- Conducted interviews with prospective learners
- Managed admissions and course query inboxes
- Managed and participated in open evenings and college events
- Planned and managed CPD Programmes
- Completed placement vetting and visits to services for learner placement
- Supported learners on BSc, MSc and MA placements
- Managed stationary purchasing system
- Managed college advertising and marketing
- Led and managed administrative staff to maintain smooth daily operations
- Acted as communication hub for learners and faculty.
Operations Manager
Village Counseling Service (VCS)
01.2016 - 01.2022
- Child Protection Liaison Officer for VCS
- Conducted client assessments.
- Client Placement – Allocating clients to therapists, updating database
- Management of administration of client outcome research forms
- Processing closure forms, suicide interventions form to database
- Room Allocation – Management of centre resources.
- Stationary Supplies – Preparing PO orders for stationary orders
- Counsellor Clinical Support
- Managed and adminstered Garda Vetting procedures
- Accounts Receivable
- Preparation of funding applications
- Accounts Payable
- Bank and Cash Management – Completion of monthly bank reconciliation
- Preparing all information for quarterly accounts
- Preparing monthly payroll files in conjunction with outsourced payroll provider
- Compiling all information for Annual Audit for outsourced audit provider
- Quarterly management reports for quarterly meetings with Board of Directors
- Increased number of appointments to manage waiting lists
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained business operations
- Streamlined processes to improve and optimise office operations.
Administrator
IICP College & Village Counseling Services (VCS)
01.2013 - 01.2016
- Administration of VCS client contributions spreadsheet including data entry, reconciling weekly cash donations and preparing VCS lodgements
- Administration of all VCS counsellor weekly logs, which involves data entry, scanning and filing and communicating with counsellors
- Administration of IICP accounts, including issuing receipts, preparing letters of confirmation, data entry of students’ details onto course spreadsheets and onto IICP Fresh Books system
- Administration of IICP lodgement including data entry of individual payments onto all weekly lodgement spreadsheet, counting cash payments and liaising with senior management regarding all lodgement sheets
- Managed over 30 calls daily from clients requesting appointments, entering data to Client Contact spreadsheet
- Dealing with student queries at front of house and answering calls related to IICP
- Housekeeping duties and set up of rooms for training groups
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Oversaw database to maintain updated records and accuracy.
Education
Level 7 Certificate in Suicide Postvention - Counselling
QQI
IrelandDiploma in Supervision - Counselling And Psychotherapy
IICP College
Tallaght06.2018
Level 6 Certificate in Counselling And Psychotherapy - Counselling And Psychotherapy
IICP College
Tallaght06.2016
First Line Management - Management
National College of Ireland
Dublin08.1998
Level 6 in Travel And Tourism - Travel And Tourism
Cavan College of Further Studies
Cavan08.1991
Skills
- Project Management
- Invoicing
- Operational support
- Department management
Hobbies
- Enjoy being active and all different types of sports
- Keen cyclist
- Frequently go to the gym
Timeline
Manager to the President’s Office
IICP College
01.2022 - Current
Operations Manager
Village Counseling Service (VCS)
01.2016 - 01.2022
Administrator
IICP College & Village Counseling Services (VCS)
01.2013 - 01.2016
Level 7 Certificate in Suicide Postvention - Counselling
QQI
Diploma in Supervision - Counselling And Psychotherapy
IICP College
Level 6 Certificate in Counselling And Psychotherapy - Counselling And Psychotherapy
IICP College
First Line Management - Management
National College of Ireland
Level 6 in Travel And Tourism - Travel And Tourism
Cavan College of Further Studies
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