Amanda Bothwell
Carnmoney,Antrim
Summary
Driven professional with exceptional communication and organisational skills, combined with knack for problem-solving and team collaboration. Adept in managing client relationships and streamlining sales processes, ensuring seamless operations and customer satisfaction.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Sales Support Manager
Doorways
Belfast, antrim
2017.09 - Current
- Managed team of 8 staff, driving performance with motivational strategies to exceed sales targets.
- Developed training programmes to enhance sales team's performance.
- Facilitated weekly team meetings to promote open communication and constructive feedback, strengthening team cohesion.
- Cultivated strong client relationships through regular personalised follow-ups, enhancing customer loyalty.
- Handled complex customer complaints, resolving issues swiftly and efficiently.
- Supported product launches with comprehensive promotional campaigns to increase awareness and drive sales.
- Analysed market trends and customer demand to devise accurate sales forecasts, facilitating optimal inventory control and reducing stock shortages.
- Prepared detailed reports on sales metrics, assisting senior management in strategic decision-making.
- Compiled and distributed weekly sales reports and balances to support informed performance analysis.
Assistant manager
Homebase
Newtownabbey, Antrim
2006.07 - 2017.09
- Collaborated with management on operational issues, proposing solutions to improve efficiency.
- Delegated tasks to team members efficiently improving overall productivity.
- Improved customer service by implementing new procedures and protocols.
- Monitored sales performance regularly and adjusted strategies accordingly.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Managed cash registers accurately, minimising discrepancies during end of day reconciliation.
- Supported recruitment process to enhance workforce effectiveness.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Education
GCSEs -
Glengormley high school
Antrim 1996.09 - 2001.06
Skills
- Customer relationship management software
- KPI monitoring and analysis
- Sales forecasting
- Business development
- Profit margin enhancement
- Market trend awareness
- Brand promotion strategies
- Product expertise
- Target achievement focus
- Team coordination
- Communication skills
- Company culture building
References
References available upon request.
Timeline
Sales Support Manager
Doorways
2017.09 - Current
Assistant manager
Homebase
2006.07 - 2017.09
GCSEs -
Glengormley high school
1996.09 - 2001.06