Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AMAL MAJD

LETTERKENNY,Ireland

Summary

Dedicated professional with a strong focus on customer relationship management, known for maintaining a professional demeanour and effective customer communications. Demonstrates flexibility, patience, and calmness in all interactions, ensuring positive client experiences. Committed to leveraging these skills to enhance customer satisfaction and support organisational goals.

Hardworking student with strong interpersonal and communication skills, ready to take on new challenges. Takes problem-solving and active listening approach to complete tasks with accuracy and precision. Maintains polite and professional manner at all times.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Call centre agent

INTELSIA
CASABLANCA, MOROCCO
08.2020 - 12.2020
  • Facilitated positive customer experiences with attentive service.
  • Performed data entry tasks to keep records up-to-date and organised.
  • Documented all phone interactions for record keeping and quality control purposes.
  • Provided technical support for customer issues, demonstrating problem-solving skills.

Customer sales assistant

LMM AGENCY
CASABLANCA, MOROCCO
03.2018 - 07.2020
  • Resolved queries swiftly, contributing to positive customer experience.
  • Provided exceptional service, boosting repeat business rates.
  • Enhanced customer engagement by offering product knowledge and advice.
  • Ensured compliance with health and safety regulations within the retail environment.

Education

Bachelor of Science -

IBNOUZAIDOUNE
CASABLANCA MOROCCO
09.2016 - 07.2017

Certificate of Higher Education - BUSINESS MANAGEMENT

OFPPT
CASABLANCA MOROCCO
09.2017 - 07.2019

TERM 2 - HEALTHCARE ASSISTANT

ETB TRAINING CENTRE INDUSTRIAL ESTATE LETTERKENNY
Letterkenny, County Donegal
09.2023 - 05.2025

Skills

  • Customer relationship
  • Flexible
  • Patient and calm
  • Professional demeanour
  • Customer communications

Languages

English
Advanced
Arabic
Native
French
Upper intermediate

Timeline

TERM 2 - HEALTHCARE ASSISTANT

ETB TRAINING CENTRE INDUSTRIAL ESTATE LETTERKENNY
09.2023 - 05.2025

Call centre agent

INTELSIA
08.2020 - 12.2020

Customer sales assistant

LMM AGENCY
03.2018 - 07.2020

Certificate of Higher Education - BUSINESS MANAGEMENT

OFPPT
09.2017 - 07.2019

Bachelor of Science -

IBNOUZAIDOUNE
09.2016 - 07.2017
AMAL MAJD