Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

AMAL MAJD

LETTERKENNY,Ireland

Summary

Dedicated professional with a strong focus on customer relationship management, known for maintaining a professional demeanour and effective customer communications. Demonstrates flexibility, patience, and calmness in all interactions, ensuring positive client experiences. Committed to leveraging these skills to enhance customer satisfaction and support organisational goals.

Hardworking student with strong interpersonal and communication skills, ready to take on new challenges. Takes problem-solving and active listening approach to complete tasks with accuracy and precision. Maintains polite and professional manner at all times.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Call centre agent

INTELSIA
CASABLANCA, MOROCCO
2020.08 - 2020.12
  • Facilitated positive customer experiences with attentive service.
  • Performed data entry tasks to keep records up-to-date and organised.
  • Documented all phone interactions for record keeping and quality control purposes.
  • Provided technical support for customer issues, demonstrating problem-solving skills.

Customer sales assistant

LMM AGENCY
CASABLANCA, MOROCCO
2018.03 - 2020.07
  • Resolved queries swiftly, contributing to positive customer experience.
  • Provided exceptional service, boosting repeat business rates.
  • Enhanced customer engagement by offering product knowledge and advice.
  • Ensured compliance with health and safety regulations within the retail environment.

Education

Bachelor of Science -

IBNOUZAIDOUNE
CASABLANCA MOROCCO
2016.09 - 2017.07

Certificate of Higher Education - BUSINESS MANAGEMENT

OFPPT
CASABLANCA MOROCCO
2017.09 - 2019.07

TERM 2 - HEALTHCARE ASSISTANT

ETB TRAINING CENTRE INDUSTRIAL ESTATE LETTERKENNY
Letterkenny, County Donegal
2023.09 - 2025.05

Skills

  • Customer relationship
  • Flexible
  • Patient and calm
  • Professional demeanour
  • Customer communications

Languages

English
Advanced
Arabic
Native
French
Upper intermediate

Timeline

TERM 2 - HEALTHCARE ASSISTANT

ETB TRAINING CENTRE INDUSTRIAL ESTATE LETTERKENNY
2023.09 - 2025.05

Call centre agent

INTELSIA
2020.08 - 2020.12

Customer sales assistant

LMM AGENCY
2018.03 - 2020.07

Certificate of Higher Education - BUSINESS MANAGEMENT

OFPPT
2017.09 - 2019.07

Bachelor of Science -

IBNOUZAIDOUNE
2016.09 - 2017.07
AMAL MAJD