Alyssa Caple
Cypress
Summary
I am a dedicated educator seeking a new opportunity, bringing a strong background in customer service and a solid understanding of technology software. Skilled in effectively communicating with diverse audiences, problem-solving, and utilizing digital tools to enhance learning and engagement. I also have expertise in utilizing software platforms such as Canva and Microsoft Office to create visually engaging content, streamline workflows, and enhance productivity. I am proficient in designing presentations, documents, and marketing materials while leveraging digital tools for efficient communication and collaboration.
Overview
5
5
years of professional experience
Work History
Mathematics and Language Arts Tutor 3-12
Sylvan
07.2023 - 07.2024
- Crafted effective learning plans to address students' writing weaknesses and strengths
- Provided individual tutoring sessions for students struggling in composition writing
- Helped students develop fluency in their reading and writing by assessing accuracy, rate, and prosody
- Tracked learning progress to optimize tutoring methods and help students achieve goals
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning
- Designed handouts and educational materials to help students improve writing skills
- Facilitated open discussions about literary pieces with the aim of helping students develop critical thinking skills
- Assisted students in developing their writing skills through individual consultations and group sessions
- Adapted instructional materials according to the needs of each individual learner
- Evaluated student progress regularly using assessments such as quizzes, tests, or essays
- Collaborated with other instructors within the department to ensure consistency in teaching practices
- Identified areas of improvement in student performance and developed strategies accordingly
- Encouraged collaboration among students while working on projects related to writing assignments
- Established strong rapport with students by providing an empathetic approach to teaching writing techniques
- Utilized creative methods to engage reluctant learners in the subject matter
- Developed and implemented lesson plans to teach writing fundamentals such as grammar, syntax, and composition to students
- Maintained accurate records of student performance to inform decisions regarding curriculum development
- Cultivated positive relationships with administration, teaching staff, and students
- Worked with classroom teacher to learn about current standards and best practices
- Remained current on SAT testing standards, format changes, and best practices in tutoring methodologies to provide the most up-to-date guidance for students.
- Stressed the importance of proper test preparation routines including adequate sleep, nutrition, exercise regime during pre-test period.
- Reviewed incorrect answers from practice exams with students, identifying common mistakes, clarifying misunderstandings, and reinforcing correct methods.
- Boosted student performance in math sections by teaching essential problem-solving techniques and shortcuts.
Mathematics Tutor for Grade Levels 3rd-11th
Mathnasium
11.2021 - 05.2023
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers
- Facilitated small group activities and one-on-one instruction to meet individual student needs
- Designed lessons on for students using various teaching methods and modern classroom technologies
- Encouraged critical thinking and problem-solving skills to enable students to step out of comfort zone
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement
- Assisted with management of classroom rules, procedures, and expectations to instill discipline and observance of conduct code
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety
- Provided feedback to parents regarding student's academic growth and behavioral development
- Organized and used variety of teaching techniques, maximizing individual and group learning
- Evaluated student academic growth, recording and preparing progress reports for parents or guardians
- Delivered engaging lesson plans, inspiring learners to explore topics outside of class time
- Demonstrated ability to create engaging and interactive lesson plans for students of all ages and abilities
- Fostered an environment conducive to open communication between teacher, student, parent relationships
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Created flexible academic programs and classroom environments, promoting learning and personal growth
- Built a positive rapport with students to encourage them to take risks in their learning
- Collaborated with colleagues on curriculum development, implementation of best practices, professional development activities and sharing resources across grade levels
- Created assessment tools including rubrics, tests, quizzes and projects to measure student progress
- Implemented school's curriculum consistent with unique learning needs of students
- Explained math concepts in caring and encouraging environment to help kids thrive and develop self-agency
- Supported students with helpful study habits and exam strategies
- Used positive reinforcement, repetition, and review to help students master challenging material
- Tutored 20-30 students in grade levels 2nd-8th per week in private sessions using detailed lesson plans
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills
- Administered and evaluated math assessments to identify areas of strengths and weaknesses
- Developed and implemented creative activities to engage students and enhance comprehension and focus
- Tutored students in mathematical topics such as fractions, decimals, and basic algebra
- Addressed student questions by patiently explaining proper ways to solve math problems and equations
- Reviewed class material with students by discussing text, working on solutions to problems or reviewing worksheets
- Gave feedback to students using positive reinforcement techniques to encourage and build confidence
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Customer Service Representative
JCPenney
11.2019 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Education
University of Houston
12.2023
Skills
- Adaptive technology
- Microsoft outlook, word, and Excel
- Paperwork and documentation
- Team collaboration and coordination
- Store operations
- Small group facilitation
- Conflict resolution
- Time management efficiency
- Group and individual instruction
- Collaborative learning
- Performance assessments
- Student evaluations
- Classroom instruction
- Tactful communication
Timeline
Mathematics and Language Arts Tutor 3-12
Sylvan
07.2023 - 07.2024
Mathematics Tutor for Grade Levels 3rd-11th
Mathnasium
11.2021 - 05.2023
Customer Service Representative
JCPenney
11.2019 - 12.2021
Bachelor of Science - Education
University of Houston
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