Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Hobbies and Interests
References
Hobbies and Interests
Generic
Alva O'Hanlon

Alva O'Hanlon

Galway

Summary

I am enthusiastic with good leadership and multitasking skills. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Legal Secretary

McDermott & Allen Solicitors
Galway
05.2024 - 06.2024
  • Transcribed dictation from audio recordings into written form utilising digital recording equipment.
  • Organised case files by creating and maintaining document filing systems for easy retrieval of information.
  • Received and disbursed incoming mail.
  • Acted as liaison between clients and solicitors.
  • Greeted visitors to the office in a professional manner while providing support to solicitors as needed.
  • Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.

Bartender and Mixologist

Taylor’s Bar
Galway
04.2023 - 04.2024
  • Cocktail Preparation and Service: Craft and serve a wide range of beverages, from classic cocktails to innovative creations, following precise recipes and presentation standards
  • Customer Service: Provide exemplary customer service, ensuring guest satisfaction by attentively listening to preferences and making recommendations based on individual taste and requirements
  • Bar Management: Manage all bar operations, including opening and closing duties, restocking bar inventory, and maintaining a clean and organised bar area
  • Compliance and Safety: Adhere to all health and safety regulations, ensuring that the bar environment is safe for both staff and customers.

Waitress and Bartender

Monroes
Galway
08.2022 - 04.2023
  • Order Management: Efficiently communicate customer orders to the kitchen staff, ensure that food and drinks are prepared according to customer requests, and manage multiple tables simultaneously
  • Issue Resolution: Address and resolve any customer complaints or concerns promptly and professionally to maintain a positive dining experience
  • Team Collaboration: Work closely with kitchen and bar staff to ensure smooth operation and communicate any delays or issues that arise.

Counter Assistant

Staunton’s AllCare Pharmacy
Galway
06.2020 - 09.2020
  • Product Knowledge: Have a good knowledge and understanding of the products sold in the pharmacy, including over-the-counter medications, first aid supplies, and health and wellness products to effectively advise customers
  • Prescription Support: Support pharmacists with the dispensing of prescriptions under their supervision, ensuring accuracy and confidentiality in handling patient information
  • Stock Management: Assist in managing inventory by stocking shelves, rotating stock, and conducting inventory checks to ensure that products are adequately stocked and displayed neatly
  • Transaction Handling: Accurately process sales transactions at the register, handle cash and card payments, and ensure that the till is balanced at the end of the shift.

Dispatcher

Big O Taxis
Galway
05.2017 - 06.2019
  • Call Handling: Efficiently answer incoming calls for taxi service requests, ensuring a polite and professional demeanor in all interactions
  • Booking Management: Accurately input and manage booking details in the dispatch system, including pickup and drop-off locations, time requests, and any special needs of passengers
  • Communication: Maintain constant communication with drivers to provide updates, directions, and adjustments to schedules or routes as needed
  • Problem Solving: Handle and resolve issues that arise during shifts, such as service delays or customer complaints, ensuring satisfactory resolutions.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

Education

B.A. Children’s Studies and Irish -

University of Galway
05.2022

Leaving Cert -

Taylor’s Hill Secondary School

Skills

  • Reliable and calm under pressure
  • Trained First Aider
  • Excellent customer service skills
  • Highly Organised
  • Works well under pressure
  • Team player
  • Good computer skills
  • Excellent problem solver
  • Irish speaker
  • Proficient in Office 365, Word
  • Switchboard Operation
  • Appointment Setting
  • Resolving customer issues
  • Organizing supplies
  • Cash Handling Accuracy
  • Hygiene standards

Certification

  • Intro to the Irish National Early Warning System (INEWS)
  • Introduction to Children First
  • Manual Handling and People Handling
  • HSE National Consent Policy
  • Nursing Care Planning
  • Care planning for the older person

Timeline

Legal Secretary

McDermott & Allen Solicitors
05.2024 - 06.2024

Bartender and Mixologist

Taylor’s Bar
04.2023 - 04.2024

Waitress and Bartender

Monroes
08.2022 - 04.2023

Counter Assistant

Staunton’s AllCare Pharmacy
06.2020 - 09.2020

Dispatcher

Big O Taxis
05.2017 - 06.2019

B.A. Children’s Studies and Irish -

University of Galway

Leaving Cert -

Taylor’s Hill Secondary School

References

Available upon request.

Hobbies and Interests

I am a volunteer with the Irish Red Cross and have been for the past 8 years. I am currently the Galway Youth Branch Officer. I have competed in several first aid competitions. I love to play hockey in my free time, and I go to the gym most evenings.

References

Available upon request.

Hobbies and Interests

I am a volunteer with the Irish Red Cross and have been for the past 8 years. I am currently the Galway Youth Branch Officer. I have competed in several first aid competitions. I love to play hockey in my free time, and I go to the gym most evenings.

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Alva O'Hanlon