Summary
Overview
Work History
Education
Skills
Timeline
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Altaf Ahmed

Limerick

Summary

A success-driven person with over 2.5+ years of expertise as a customer success associate provides data-driven solution implementation, operational efficiency improvement, and visionary case development. Detail-oriented and deadline-driven, committed to delivering comprehensive solutions. Thrives in a fast-paced environment, fostering collaboration and continuous improvement. I seek to leverage my skills and passion for growth and success on a dynamic platform

Overview

4
4
years of professional experience

Work History

Business Operations Specialist

Limerick
10.2024 - Current
  • Collaborated with suppliers to ensure timely materials delivery and negotiated favorable terms
  • Worked closely with cross-functional teams including procurement, logistics, and sales to optimize supply chain processes
  • Primarily use SAP/ERP system for enterprise resource planning and procurement
  • Assure timely and accurate order documents for invoice processing liaised with credit manager and sales to resolve customer issues
  • Ensure quality of shipping documentation to meet corporate financial and customer audit requirements
  • Assist the sales team in achieving the revenue goal of 10% by providing revenue analyst reports on a weekly and monthly basis
  • Created and interpreted payment status reports to successfully track and forecast receivables.

Customer Success Associate

LearnDesk Marketplace
Remote
07.2021 - 10.2024
  • Utilized excellent customer service skills to resolve problems and address concerns for 100+ clients daily
  • Developed and implemented successful email marketing campaigns for 10+ clients in various industries
  • Consulting with the executive team and the IT department on the newest technology and its implications in the industry
  • Completed in-depth analysis of business processes, boosting revenue by 15% in 2022
  • Helped prepare budgets and latest estimates
  • Assisted the Marketing team with New Product Development (NPD) business cases
  • Analyze the company's 12-month sales trends and develop monthly projections by revenue and customer type
  • Developed and maintained positive relationships with customers through effective communication.

Intern, ERP Support Analyst

Hindustan Unilever Ltd
11.2020 - 05.2021
  • Executed yearly system processes including testing and reconciliations, Ensuring accurate month-end ledger close
  • Provided financial insights to support marketing initiatives
  • Analyzed company's expenditures and developed financial models.
  • Maintained accurate records of all activities performed throughout the internship period.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Prepared reports summarizing project progress and results for management review.

Education

Master of Science - Business Analytics

University of Limerick
Ireland
07-2024

BBA - Finance

Acharya Institute, Bangalore University
India
10.2020

Skills

  • Technical Skills: Excel/Google Sheets SQL Python(Pandas, Scikit-learn) Power BI/Tableau Salesforce SAP Jira Adobe

Professional Skills: Business Development Strategic Orientation Data Analysis Customer Focus Visual Analytics

Timeline

Business Operations Specialist

10.2024 - Current

Customer Success Associate

LearnDesk Marketplace
07.2021 - 10.2024

Intern, ERP Support Analyst

Hindustan Unilever Ltd
11.2020 - 05.2021

Master of Science - Business Analytics

University of Limerick

BBA - Finance

Acharya Institute, Bangalore University

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