ALONA IAKOVLIEVA
Ardara,Ireland
Summary
Highly responsible and reliable, known for quick problem-solving and efficient restaurant inventory management. Seeking to leverage skills in a dynamic environment to enhance operational efficiency and customer satisfaction.
Offering strong customer service and team leadership skills, with knowledge about restaurant operations and guest satisfaction. Skilled in communication, problem-solving, and multitasking in fast-paced environments. Ready to use and develop skills in staff management, customer relations, and service.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Head waiter
Royal Caribbean International
cruise ship, America
2020.02 - 2022.03
- Increased customer satisfaction by delivering prompt, courteous service.
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
- Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Ensured compliance with health and safety regulations within the restaurant premises.
Waiter
Royal Caribbean International
cruise ship, America
2017.07 - 2019.11
- Relayed feedback from customers to management for continuous improvement.
- Handled payment transactions to guarantee smooth customer checkout process.
- Delivered excellent customer service through friendly and polite interaction.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Host
Royal Caribbean International
Cruise ship, America
2016.05 - 2017.01
- Collaborated with bar staff for efficient drink orders and delivery.
- Managed conflict resolution to maintain a positive atmosphere.
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Created a welcoming environment with friendly interactions and prompt service.
Housekeeping cleaner
Royal Caribbean International
cruise ship, America
2014.09 - 2015.12
- Demonstrated respect for client privacy while carrying out housekeeping responsibilities efficiently.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
Teacher
School #31
Odessa, Ukraine
2010.01 - 2014.05
- Utilised ICT tools, enhanced interactive learning experience in classrooms.
- Coordinated school trips, broadened the pupils' cultural exposure and understanding.
- Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
- Assessed student progress, provided constructive feedback for improvement.
Education
Specialist of Philology - Teacher of English,German languages and Foreign literature
Izmail State University
Izmail. Ukraine 2004.09 - 2009.08
Skills
- Restaurant administration
- Point-of-sale software
- Reservation management
- Highly responsible and reliable
- Quick problem solver
- Restaurant inventory management
Timeline
Head waiter
Royal Caribbean International
2020.02 - 2022.03
Waiter
Royal Caribbean International
2017.07 - 2019.11
Host
Royal Caribbean International
2016.05 - 2017.01
Housekeeping cleaner
Royal Caribbean International
2014.09 - 2015.12
Teacher
School #31
2010.01 - 2014.05
Specialist of Philology - Teacher of English,German languages and Foreign literature
Izmail State University
2004.09 - 2009.08