ALONA IAKOVLIEVA
Ardara,Ireland
Summary
Highly responsible and reliable, known for quick problem-solving and efficient restaurant inventory management. Seeking to leverage skills in a dynamic environment to enhance operational efficiency and customer satisfaction.
Offering strong customer service and team leadership skills, with knowledge about restaurant operations and guest satisfaction. Skilled in communication, problem-solving, and multitasking in fast-paced environments. Ready to use and develop skills in staff management, customer relations, and service.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Head waiter
Royal Caribbean International
cruise ship, America
02.2020 - 03.2022
- Increased customer satisfaction by delivering prompt, courteous service.
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
- Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Ensured compliance with health and safety regulations within the restaurant premises.
Waiter
Royal Caribbean International
cruise ship, America
07.2017 - 11.2019
- Relayed feedback from customers to management for continuous improvement.
- Handled payment transactions to guarantee smooth customer checkout process.
- Delivered excellent customer service through friendly and polite interaction.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Host
Royal Caribbean International
Cruise ship, America
05.2016 - 01.2017
- Collaborated with bar staff for efficient drink orders and delivery.
- Managed conflict resolution to maintain a positive atmosphere.
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Created a welcoming environment with friendly interactions and prompt service.
Housekeeping cleaner
Royal Caribbean International
cruise ship, America
09.2014 - 12.2015
- Demonstrated respect for client privacy while carrying out housekeeping responsibilities efficiently.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
Teacher
School #31
Odessa, Ukraine
01.2010 - 05.2014
- Utilised ICT tools, enhanced interactive learning experience in classrooms.
- Coordinated school trips, broadened the pupils' cultural exposure and understanding.
- Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
- Assessed student progress, provided constructive feedback for improvement.
Education
Specialist of Philology - Teacher of English,German languages and Foreign literature
Izmail State University
Izmail. Ukraine 09.2004 - 08.2009
Skills
- Restaurant administration
- Point-of-sale software
- Reservation management
- Highly responsible and reliable
- Quick problem solver
- Restaurant inventory management
Timeline
Head waiter
Royal Caribbean International
02.2020 - 03.2022
Waiter
Royal Caribbean International
07.2017 - 11.2019
Host
Royal Caribbean International
05.2016 - 01.2017
Housekeeping cleaner
Royal Caribbean International
09.2014 - 12.2015
Teacher
School #31
01.2010 - 05.2014
Specialist of Philology - Teacher of English,German languages and Foreign literature
Izmail State University
09.2004 - 08.2009
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