ALOK PRAKASH ASTHANA
DEORIA
Summary
Adept at streamlining front desk operations, I enhanced efficiency at MATCARE WELLNESS PVT LTD by effectively managing various tasks, including patient coordination and financial transactions. Skilled in organization and time management, my proactive approach resolved patient issues, improving satisfaction. My proficiency in data entry and telephone communication further contributed to operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
MATCARE WELLNESS PVT LTD
10.2024 - Current
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patients records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patients problems and complaints.
- Handled cash transactions and maintained investigations payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
Receptionist
BIRLA IVF AND FERTILITY HOSPITALS
01.2024 - 03.2024
- Greeted incoming patients.
- Create UHID for patients.
- Call to all patient who booked appointments online
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patients problems and complaints.
- Make admission records for patients.
- Investigation billing
Front Office Executive
Healing Touch Hospitals
10.2021 - 03.2022
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all patients.
- Create admission file for IP patients
- Do diagnostic billing for general and corporate patients like ECHS, CGHS, Haryana government and other panel company.
- Making doctor consulting file for OPD patient.
- Do OPD billing for all blood test and other radiology test like CT scan, MRI scan, X-Ray.
- Do all rotational duty like morning, evening, general and night shift also.
Front Office Executive
REGENCY HOSPITAL
03.2020 - 06.2021
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all patients.
- OPD billing work for all blood investigation and radiology test like CT scan, MRI scan, X-ray etc.
- IPD billing work for all admitted patient.
- Make admission file for IP patient
- OT coordination work
- Night duty
Front Office Executive
HERITAGE HOSPITALS
06.2018 - 09.2019
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all patients.
- Do OPD billing for patient like all blood related test like CBC, LFT, RFT, Glucose fasting and PP, etc
- Do radiology test billing like CT scan MRI scan and X-Ray.
- Make admission file for all general patient and cashless patient like railway, hindalco, NTPC, BLW, Smile Train etc.
- Make patient OPD file for doctor visit
- Deposit cash for daily basis for IP patients.
Education
B.COM - Commerce
DDU Gorakhpur University Gorakhpur
Gorakhpur07-2001
Intermediate Certificate - Commerce
M A Inter Collage
Deoria UP07-1998
High School Diploma -
M A Inter Collage Deoria
Deoria UP07-1996
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Certification
- CCC certificate in computer from NIELIT New Delhi
Languages
Hindi
Native language
English
Upper intermediate
B2
Timeline
Receptionist
MATCARE WELLNESS PVT LTD
10.2024 - Current
Receptionist
BIRLA IVF AND FERTILITY HOSPITALS
01.2024 - 03.2024
Front Office Executive
Healing Touch Hospitals
10.2021 - 03.2022
Front Office Executive
REGENCY HOSPITAL
03.2020 - 06.2021
Front Office Executive
HERITAGE HOSPITALS
06.2018 - 09.2019
- CCC certificate in computer from NIELIT New Delhi
B.COM - Commerce
DDU Gorakhpur University Gorakhpur
Intermediate Certificate - Commerce
M A Inter Collage
High School Diploma -
M A Inter Collage Deoria
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