Almira Omofezi
Drogheda
Summary
Customer-focused professional with proven success in retail, customer service, and youth activity leadership. Experienced in managing international student groups, delivering guided cultural programs, and maintaining safety through certified first aid training (baby to adult, ELI Schools). Adept at achieving sales and service targets, resolving customer concerns efficiently, and adapting to fast-paced environments. Currently advancing expertise in Data Science to combine analytical skills with strong communication and leadership abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Activity Leader
ELI Schools
Drogheda
03.2025 - 07.2025
- Delivered guided tours in Drogheda and various Irish locations, offering insights into culture and history.
- Managed large groups of international students aged 12–17, ensuring safety and engagement during activities.
- Facilitated certified English language learning through interactive, hands-on experiences.
- Served as point of contact for parents and group leaders, addressing concerns and ensuring clear communication.
- Promoted cultural exchange and English speaking among students through engaging, inclusive activities.
- Maintained accurate activity records and incident reports to demonstrate responsibility and transparency.
- Adapted to last-minute schedule changes while prioritizing safety and educational objectives.
- Completed certified First Aid Training to ensure adherence to safe practices throughout activities.
Retail Sales Associate
JD Sports
Drogheda
10.2024 - 01.2025
- Assisted customers in selecting footwear, providing tailored advice to meet their needs and drive repeat business.
- Maintained visual appeal of shop floor by organizing and restocking footwear displays.
- Processed deliveries and managed inventory to ensure stock availability and orderliness.
- Collaborated with team to meet sales goals, encouraging a productive and positive work environment.
- Built in-depth product knowledge to assist customers effectively and resolve any issues promptly.
Crew Member
McDonald’s
Drogheda
07.2023 - 09.2024
- Delivered exceptional customer service, creating welcoming interactions and ensuring an enjoyable dining experience.
- Actively engaged with customers to address their needs and resolve any concerns promptly and professionally.
- Collaborated effectively with team members to maintain a clean, organized, and customer-friendly environment.
- Efficiently managed high-pressure situations, meeting customer demands with a focus on speed and accuracy.
- Communicated clearly and courteously with both customers and colleagues, fostering a positive atmosphere.
- Exhibited reliability and a strong work ethic, consistently exceeding customer satisfaction expectations.
Exam Supervisor
North East College
Drogheda
05.2023 - 05.2023
- Monitored and supervised GCSE exam sessions to ensure fairness and efficiency.
- Managed scheduling conflicts and resolved issues related to exam logistics.
- Communicated effectively with faculty about exam requirements and student needs.
- Maintained integrity of testing environment by adhering to strict examination procedures.
- Communicated clearly with students, staff, and examination board representatives for seamless operations.
Education
BSc - Data Science
National College of Ireland
Dublin05.2029
Leaving Certificate - Drogheda
Drogheda Grammar School
Drogheda05.2023
Primary School - Drogheda
Aston Village Educate Together NS
Drogheda05.2017
Skills
- Customer Service
- First aid
- Event organization
- Safety awareness
- Data analysis
- Communication
- Youth Engagement
- Event & Activity Coordination
- Team Collaboration
- Adaptability
- Time Management
- Technical Proficiency
- Project management
- Sales techniques
Certification
- First Aid Training, ELI Schools, Up to Date
- Basic Food Safety Training, McDonald's Drogheda
- Retail Operations Training, JD Sports Drogheda
- Introduction to Data Science with Python, National College of Ireland, In Progress
References
- Robert Gilbey, Connectivity Engineer, Meta, rgilbey@meta.com
- Joszef Koscube, Business Manager, McDonald’s, 07024@ie.mcd.com, +353 41 984 3495
- Evelyn Nomayo, PhD Researcher – IoT, Trinity College Dublin, enomayo@gmail.com, +353 83 145 8387
Timeline
Activity Leader
ELI Schools
03.2025 - 07.2025
Retail Sales Associate
JD Sports
10.2024 - 01.2025
Crew Member
McDonald’s
07.2023 - 09.2024
Exam Supervisor
North East College
05.2023 - 05.2023
BSc - Data Science
National College of Ireland
Leaving Certificate - Drogheda
Drogheda Grammar School
Primary School - Drogheda
Aston Village Educate Together NS
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