Allesandro Morelli
Summary
Customer-focused Pharmacy Manager skilled in fostering collaborative environments that prioritise patient satisfaction. Addresses patient queries with empathy, ensuring trust and loyalty within the community. Conducts regular audits to improve processes and maintain compliance with regulatory standards.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Phamracy Manager
Uniphar/ Allcare
Merrion Dublin, Ireland
08.2025 - Current
- Supervised pharmacy team and delegated tasks to meet daily objectives.
- Led a team of pharmacists and support staff, fostering a collaborative environment that prioritised patient care and service excellence.
- Organised stock and maintained an organised pharmacy environment, ensuring quick and accurate retrieval of medications.
- Maintained excellent knowledge of medical products and treatments for informed, dependable customer care.
- Addressed patient queries and concerns with empathy and professionalism, building trust and loyalty within the community.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Developed retail strategies with seasonal changes and implementation plans for deployment teams.
- Conducted regular audits of pharmacy processes and procedures to identify areas for improvement and compliance with regulatory standards.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Formulated marketing and promotional strategies to drive business revenue.
Manager
DV8 Fashion
Limerick
09.2024 - 06.2025
- Oversee day-to-day operations of the store, ensuring a smooth and efficient workflow
- Lead and manage a team of sales associates, providing training, motivation, and performance feedback
- Ensure high levels of customer satisfaction by providing excellent service and addressing any concerns or complaints
- Monitor and manage store inventory, including stock replenishment, organizing deliveries, and maintaining stockroom organization
- Analyse sales data to identify trends, meet targets, and implement strategies for driving sales growth
- Ensure the store's visual merchandising is aligned with brand standards, creating aesthetic displays and maintaining store presentation
- Maintain store cleanliness and safety standards, ensuring a welcoming and safe environment for both staff and customers
- Handle administrative tasks, including opening and closing procedures, cash reconciliation, and bank lodgements
- Drive and manage marketing and promotional activities to increase foot traffic and sales, in alignment with brand goals
- Cultivate a positive, team-oriented environment to enhance employee engagement
Model
Ros Model Management/MTV/E4
01.2019 - 12.2023
- Traveled extensively for international shows and bookings, organizing trips and accommodations independently.
- Consistently delivered exceptional performance, ensuring 110% effort to exceed client expectations.
- Applied my own makeup for photoshoots, rarely relying on external makeup artists.
- Demonstrated patience and composure during MTV's 24/7 filming, working with large teams for extended periods.
- Managed personal and other models' bookings, ensuring smooth scheduling and coordination.
- Proactively scouted and approached potential models, requiring confidence and strong interpersonal skills.
- Recognized as a highly sought-after model, featured in numerous shows and magazines.
- Worked with top-tier brands, including L'Oréal, Bbold, American Crew, Gerovital, E4, and MTV.
- Maintained flawless skin and makeup to ensure high-quality appearances at all times.
Sales Assistant
DV8 Fashion
Nenagh
12.2022 - 10.2023
- Working as part of a team to ensure daily tasks were completed to the expected standard
- Maintaining standards and cleanliness on the shop floor ensuring a welcoming environment for customers
- Greeting customers politely and offering assistance
- Entering items purchased into the till with a strong focus on accuracy
- Always showing a positive attitude to ensure customers received an excellent shopping experience
- Ensuring new stock was hung, tagged and placed on the shop floor promptly and efficiently
- Created social media content for various brands carried in the store
Assistant Manager
Romanos Fast Food Limited
Nenagh
03.2020 - 03.2023
- Oversaw restaurant opening and closing procedures.
- Ensured staff compliance with health and safety regulations.
- Handled customer inquiries and complaints via phone, social media, and email.
- Reconciled cash at the end of each day to ensure accuracy.
- Managed staff performance, ensuring adherence to owner expectations and uniform standards.
- Provided fast-paced customer service and order-taking during high-demand periods, especially during COVID.
- Maintained cleanliness through regular spot checks.
- Managed deliveries and orders, even during days off, ensuring stock levels were adequate.
- Prepared for peak times, such as holidays, matches, and after-school hours, by forecasting customer volume
Receptionist
The Greene Room
Nenagh
01.2019 - 12.2019
- Delivered exceptional service to ensure high customer satisfaction.
- Checked in customers for their appointments and ensured smooth bookings.
- Communicated client needs to staff in advance for efficient service delivery.
- Available to assist stylists with extra information, bookings, or support.
- Ensured clients were well taken care of and provided assistance as needed.
- Maintained a clean and welcoming environment, including up-to-date magazines and spotless mirrors and floors.
- Processed payments and confirmed client satisfaction with their services.
Education
Leaving Cert -
Nenagh College
Nenagh, Co. TipperaryFashion Design -
Limerick College of Further Education
LimerickSkills
- Expert social media knowledge
- Great IT skills
- Diligent
- Great work ethic
- Excellent communication skills
- Ability to engage with and prioritise customer needs
- Strong attention to detail, organized and flexible
- Ability to use own initiative and work as part of a team
- Excellent organisational skills
- Fluent in English
- Fluent in Italian
- Brand knowledge
- Sales driven
- Team building skills
- Commercial Awareness
- Data analysis and interpretation
- Sales Leadership
- Pain management techniques
- Leadership excellence
- Pharmacy operations
- Skincare knowledge
Languages
English
Beginner
A1
Italian
Beginner
A1
Russian
Intermediate
B1
Romanian
Upper intermediate
B2
Timeline
Phamracy Manager
Uniphar/ Allcare
08.2025 - Current
Manager
DV8 Fashion
09.2024 - 06.2025
Sales Assistant
DV8 Fashion
12.2022 - 10.2023
Assistant Manager
Romanos Fast Food Limited
03.2020 - 03.2023
Model
Ros Model Management/MTV/E4
01.2019 - 12.2023
Receptionist
The Greene Room
01.2019 - 12.2019
Leaving Cert -
Nenagh College
Fashion Design -
Limerick College of Further Education