Allan Joshua Velasco
Grande Prairie,AB
Summary
Experienced professional with a strong background in customer service and administrative tasks, poised to excel in a pivotal role. Recognized for effective communication skills, adaptability, and reliability in fast-paced environments. Proficient in managing front desk operations, coordinating with team members, and consistently delivering results that enhance guest experiences. Demonstrated ability to handle multitasking, problem-solving, and maintaining a welcoming atmosphere.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Four Points by Sheraton Grande Prairie
03.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized Lightspeed as property management system.
- Used Fusebox and Freedom Pay Payment platforms.
Financial Tech Support
TaskUs Chateau Ridiculous
01.2021 - 01.2023
- Aided customers via email
- Developed excellent customer experience
- Provided thorough support and problem resolutions to customers before forwarding unresolved queries to Tier 2 support or other departments
- Adhered to metrics such as tickets per hour, quality score and customer satisfaction
Front Desk Agent
Fiesta Resort and Spa Saipan at Saipan
05.2017 - 12.2018
- Managed front desk tasks for a 416-room full service resort
- Utilized Opera Property Management System
- Made recommendations for activities and restaurants
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Intern
Stein Eriksen Lodge and The Chateaux Deer Valley (Under the same management – SELMC)
06.2015 - 04.2016
- Became proficient on Banquet Serving for the Stein Eriksen Lodge and The Chateaux Deer Valley
- Served as a Busser, Food Runner and Expediter/Expo for Cena Ristorante at The Chateaux Deer Valley
- Was a Busser and Buffetier for the famous Sunday Brunch in the Glitretind at Stein Eriksen Lodge
- Trained on being a Room Attendant at The Chateaux Deer Valley
Intern
The Greenbrier Hotel at West Virginia (Forbes Four Star and AAA Five Diamond Awardee)
04.2014 - 10.2014
- Trained in The Greenbrier Hotel’s fine dining restaurant, the Main Dining Room for six months
- Served as a Busser and Food Runner
- Became adept in both breakfast and dinner services
Intern
Vatel Restaurant Manila of Hotel Benilde Maison De La Salle
01.2014 - 01.2014
- Trained in different positions in the fine dining restaurant as Server, Bartender, Dispatcher, Steward, Cashier, and Outlet-in-Charge
- Used and operated Micros Fidelio
- Handled events
- Made mocktails and coffee concoctions
Education
Bachelor of Science - Hotel, Restaurant & Institution Management (focused on Hospitality Management)
De La Salle-College of Saint Benilde
2544 Taft Ave, Malate, Manila, 1004 Metro Manila, 02.2015
High School Diploma -
Chiang Kai Shek College
1274 Padre Algue St, Tondo, Manila, 1012 Metro Man01.2011
Skills
- Customer service
- Communication Skills
- Multitasking and Time Management
- Problem-Solving and Conflict Resolution
References
- Glenn Marfil, Operations Manager, gmarfil@fourpointsgrandeprairie.com, 780-228-3797, Four Points by Sheraton Grande Prairie, Grande Prairie, Alberta, Canada
- Gilbert Aldan, Front Office Manager, gilbert.aldan@ihg.com, 670-285-6177, Fiesta Resort and Spa Saipan, Saipan, CNMI, USA
- Thor Ito, Front Office Night Manager, masahiro.ito@ihg.com, 670-483-8467, Fiesta Resort and Spa Saipan, Saipan, CNMI, USA
- TJ O’Brien, Restaurant Manager, tj@glenwild.com, 772-214-5221, The Chateaux Deer Valley, Park City, Utah, USA
- Chris Wellmon, Executive Chef, cwellmon@steinlodge.com, 435-731-0352, Chateaux Deer Valley, Park City, Utah, USA
Timeline
Front Desk Agent
Four Points by Sheraton Grande Prairie
03.2023 - Current
Financial Tech Support
TaskUs Chateau Ridiculous
01.2021 - 01.2023
Front Desk Agent
Fiesta Resort and Spa Saipan at Saipan
05.2017 - 12.2018
Intern
Stein Eriksen Lodge and The Chateaux Deer Valley (Under the same management – SELMC)
06.2015 - 04.2016
Intern
The Greenbrier Hotel at West Virginia (Forbes Four Star and AAA Five Diamond Awardee)
04.2014 - 10.2014
Intern
Vatel Restaurant Manila of Hotel Benilde Maison De La Salle
01.2014 - 01.2014
Bachelor of Science - Hotel, Restaurant & Institution Management (focused on Hospitality Management)
De La Salle-College of Saint Benilde
High School Diploma -
Chiang Kai Shek College
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