Lina Curagau

Led quality assurance for Salesforce data, ensuring the accuracy and reliability of the sales process across multiple teams.
Delivered over 20 personalized coaching sessions monthly to sales representatives, achieving a 15% increase in deal closures and shortening the sales cycle.
Pioneered onboarding program that reduced new hire time-to-productivity by 30%, aligning with company growth strategies.
Worked closely with product teams to adapt training programs, directly aligning with product innovations and strategic goals.
Analyzed key performance indicators (KPIs) such as churn rate, deal closures, and customer engagement, presenting actionable insights to senior leadership.
Spearheaded global calibration sessions, ensuring uniform quality metrics across teams.
Co-developed internal projects like Sales Playbook, QA Playbook and Growth Enablement trainings, contributing to a structured knowledge-sharing culture.

Conducted detailed audits on Digital Market campaigns, identifying gaps and providing solutions to boost customer satisfaction by 25%.
Conduct regular one-on-one or group calibrations, actively participating in global calibrations to ensure evaluations align with business requirements, maintaining and enhancing quality standards for premium customers.
Played a key role in developing and implementing quality improvement plans aligned with both global standards and local market needs.
Actively collaborated with internal teams and external partners, presenting quality insights to enhance digital marketing strategies.
Highlighted trends using data analytics, leading to proactive business positioning and improved client outcomes.

• Provided in-depth technical support for Google Ads policies, resolving global escalations and technical issues for key YouTube partners.
• Used advanced analytics tools to spot technical trends, which led to the early detection of global issues and a 20% reduction in downtime.
• Mentored team members to improve adherence to quality standards, contributing to a more efficient and cohesive support operation.
• Identified opportunities for system and process improvements, reducing case resolution time by 30%.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Resolved complex technical issues for better client experience and smoother operations.
• Adhered to company policies when addressing client concerns or escalating unresolved issues appropriately.

• Delivered high-quality guest experiences, managing reservations, and providing personalized services to hotel guests.
• Handled invoicing, guest records, and financial transactions, ensuring compliance with hotel policies.
• Worked closely with various departments to streamline guest services and resolve issues promptly.
• Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.

• Managed a portfolio of luxury beauty brands, including Chanel, Dior, and Lancome, consistently exceeding monthly sales targets.
• Delivered exceptional in-store experiences through product demonstrations, client consultations, and personalized skincare routines.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Fostered strong client relationships, leading to repeat sales, and increasing customer satisfaction scores by 20%.
• Managed stock levels, provided sales forecasts, and implemented strategies to optimize product placements, leading to a 10% growth in sales.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Built long-lasting client relationships through excellent customer service and consistent followups.