Hubspot
Aline Vieira
Account Manager
Longford
Quote
The utmost thing is the user experience, to have the most useful experience.
Marissa Mayer
Summary
Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Inside Sales Account Executive
Total Source
Galway
05.2022 - Current
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with over 20 existing key accounts by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Provided cost-effective solutions to meet targeted account needs.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Multitasked and managed multiple accounts using SAP for sales solutions as quotation, purchase orders and sales orders.
- Close collaboration with internal stakeholders to ensure high level of customer satisfaction.
- Overseeing accurate and timely pricing and billing to Customers.
Key Account Manager
Tommy's Tax
Galway
01.2021 - 05.2022
- Prospected new clients through LinkedIn and cold calls, most of them medium-big size Healthcare and Nursing Homes as Home Instead, Oakland Care and Bluebird Care.
- Fully responsible for carrying out NBI’s - New Business Introduction Meetings.
- Partnered with different companies in the UK as Oakland Care (200-500 employees), to develop relationships.
- Increased relationship with old accounts on HubSpot when identified weaker performing areas with key accounts that were not working with company anymore. Using this data, I increased average revenue by 13%.
- With growth of company, became responsible for hiring, coaching and mentoring team of 25 sales reps/account executives in Spain, Portugal, UK, Ireland and Philippines.
- Responsible for implementation of awarding system to keep my team engaged even working online with no cost for company, examples: who achieves week target would get extra day off or would leave work early.
- Meetings 1-2-1 with all members of my team to develop relationships and achieve expectations, to develop progression, few of them I was responsible for their promotion and their change of department.
Business Account Manager
Wayfair
Galway
01.2020 - 01.2021
- Primary point of contact and build long-term relationships with customers.
- Comply with requirement of QMS for company.
- Carry out profitability analysis of assigned customer account and draw conclusions and actions together with Business Manager to increase profitability.
- Developing trusting relationship with key customers and account vendors.
- Work with Salesforce as primary resource to track and keep up-to-date customer contact and purchase records.
- Training on sales metrics and company culture for new 10 hires.
- Explore opportunities to add value to sales, support and enrolment teams by acting strongly on commercial account retention.
- Monitor and analyze customer usage of our product.
- Fully responsible for Customer Management – Presentations, MBR, QBR, Customer Visits, Entertainment, Customer Satisfaction (CSAT).
- Liaison between customer and internal teams.
B2B Business Development Account Manager
Ornare
São Paulo
01.2012 - 11.2018
- Reached out to potential architects via telephone, email and in-person inquiries.
- Performed research to uncover potential target areas, markets and industries, with constructions companies and small business.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Managed list over 50 architects to keep building good relationships and bring new business.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Compliance with all Security & IT Policies in relation to the protection of company and CRM.
- Flexibility to perform ad-hoc tasks and undertake additional duties in any area of business.
Education
Certificate in Business - Pensions, Insurance And Investments
Griffith College
Ireland 09.2022 - Current
BBA - Business
University of Fine Artes
Brazil 01.2013 - 12.2018
Skills
Database Management
B2B sales
Customer Relationship Management
SaaS
Negotiation
Staff Management
Leadership
Business Development
Coaching and mentoring
Compelling presentations
Superior organizational skills
Relationship building and management
Team Training
Cold calling skills
Lead prospecting
Software
Salesforce
CRM System
Microsoft Office (Excel, Word, Powerpoint)
Slack
Canvas
Photoshop
Social Media
Gmail/Email
Google Docs
Timeline
Certificate in Business - Pensions, Insurance And Investments
Griffith College
09.2022 - Current
Inside Sales Account Executive
Total Source
05.2022 - Current
Key Account Manager
Tommy's Tax
01.2021 - 05.2022
Business Account Manager
Wayfair
01.2020 - 01.2021
BBA - Business
University of Fine Artes
01.2013 - 12.2018
B2B Business Development Account Manager
Ornare
01.2012 - 11.2018