Hubspot
Aline Vieira
Account Manager
Longford
Quote
The utmost thing is the user experience, to have the most useful experience.
Marissa Mayer
Summary
Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Inside Sales Account Executive
Total Source
Galway
2022.05 - Current
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with over 20 existing key accounts by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Provided cost-effective solutions to meet targeted account needs.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Multitasked and managed multiple accounts using SAP for sales solutions as quotation, purchase orders and sales orders.
- Close collaboration with internal stakeholders to ensure high level of customer satisfaction.
- Overseeing accurate and timely pricing and billing to Customers.
Key Account Manager
Tommy's Tax
Galway
2021.01 - 2022.05
- Prospected new clients through LinkedIn and cold calls, most of them medium-big size Healthcare and Nursing Homes as Home Instead, Oakland Care and Bluebird Care.
- Fully responsible for carrying out NBI’s - New Business Introduction Meetings.
- Partnered with different companies in the UK as Oakland Care (200-500 employees), to develop relationships.
- Increased relationship with old accounts on HubSpot when identified weaker performing areas with key accounts that were not working with company anymore. Using this data, I increased average revenue by 13%.
- With growth of company, became responsible for hiring, coaching and mentoring team of 25 sales reps/account executives in Spain, Portugal, UK, Ireland and Philippines.
- Responsible for implementation of awarding system to keep my team engaged even working online with no cost for company, examples: who achieves week target would get extra day off or would leave work early.
- Meetings 1-2-1 with all members of my team to develop relationships and achieve expectations, to develop progression, few of them I was responsible for their promotion and their change of department.
Business Account Manager
Wayfair
Galway
2020.01 - 2021.01
- Primary point of contact and build long-term relationships with customers.
- Comply with requirement of QMS for company.
- Carry out profitability analysis of assigned customer account and draw conclusions and actions together with Business Manager to increase profitability.
- Developing trusting relationship with key customers and account vendors.
- Work with Salesforce as primary resource to track and keep up-to-date customer contact and purchase records.
- Training on sales metrics and company culture for new 10 hires.
- Explore opportunities to add value to sales, support and enrolment teams by acting strongly on commercial account retention.
- Monitor and analyze customer usage of our product.
- Fully responsible for Customer Management – Presentations, MBR, QBR, Customer Visits, Entertainment, Customer Satisfaction (CSAT).
- Liaison between customer and internal teams.
B2B Business Development Account Manager
Ornare
São Paulo
2012.01 - 2018.11
- Reached out to potential architects via telephone, email and in-person inquiries.
- Performed research to uncover potential target areas, markets and industries, with constructions companies and small business.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Managed list over 50 architects to keep building good relationships and bring new business.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Compliance with all Security & IT Policies in relation to the protection of company and CRM.
- Flexibility to perform ad-hoc tasks and undertake additional duties in any area of business.
Education
Certificate in Business - Pensions, Insurance And Investments
Griffith College
Ireland 2022.09 - Current
BBA - Business
University of Fine Artes
Brazil 2013.01 - 2018.12
Skills
Database Management
Software
Salesforce
CRM System
Microsoft Office (Excel, Word, Powerpoint)
Slack
Canvas
Photoshop
Social Media
Gmail/Email
Google Docs
Timeline
Certificate in Business - Pensions, Insurance And Investments
Griffith College
2022.09 - Current
Inside Sales Account Executive
Total Source
2022.05 - Current
Key Account Manager
Tommy's Tax
2021.01 - 2022.05
Business Account Manager
Wayfair
2020.01 - 2021.01
BBA - Business
University of Fine Artes
2013.01 - 2018.12
B2B Business Development Account Manager
Ornare
2012.01 - 2018.11
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