Aline Goncalves

• Prioritised tasks effectively to meet strict deadlines in high-pressure environments.
• Ensured compliance with industry regulations by monitoring risk triggers.
• Investigated suspicious activities using forensic tools whilst maintaining utmost confidentiality.
• Gathered and validated risk information from businesses and provided constructive analysis and interpretation.
• Collated key risk indicator information from businesses to prevent crises.
• Monitor and analyse transaction to identify risks and anomalies , potential patterns and signs of Fraud, Money Mule and AML.
• Monitor The Office of Foreign Assets Control (OFAC ) to ensure Remitly is not approving risk
  transactions to targeted foreign countries and regimes, terrorists, international narcotics traffickers, those engaged in activities related to the proliferation of weapons of mass destruction, and other threats to the national security, foreign policy or economy of the US.
• AML (Anti-Money Laundering) and KYC (Know Your Customer) Compliance: Ensure compliance with AML and KYC regulations by conducting thorough due diligence on clients and
  transactions.
• Fraud Risk Assessment: To detect and prevent fraud within the company's operations. Monitor transactional data for signs of fraudulent activity and take appropriate action.
• Credit and Tier limits Analysis: Evaluate the creditworthiness of customers by assessing their financial stability, debt levels, and payment history. Increasing limits regarding credit limits and
  terms based on risk assessment.
• Achievements: Risk Investigator Top Performance Award

• Established partnerships with hotels and airlines, enhancing service offerings.
• Ensured compliance with all relevant regulations governing travel agencies.
• Handled customer complaints promptly and effectively, maintaining company reputation.
• Coordinated holiday packages tailored to clients' needs, improving satisfaction levels.
• Managed daily operations of travel agency, ensuring efficient service.
• Fostered relationships with key stakeholders in the tourism sector.
• Developed marketing strategies to increase agency visibility.
• Maintained up-to-date knowledge of global destinations and travel advisories.
• Analysed trends in the travel industry, adjusting business strategies accordingly.
• Negotiated contracts with travel providers for better rates and services.
• Collaborated with team members to develop innovative travel products.
• Advised clients on suitable holiday options based on their preferences.
• Customised corporate travel policies for various client organisations.
• Collaborated with travel partners in managing bookings and schedules for customers.

• Streamlined booking procedures, improving operational efficiency.
• Served diverse client base including individual travellers and corporate groups.
• Kept up-to-date with latest industry trends to provide accurate information and advice.
• Implemented effective communication skills to build strong client relationships.
• Coordinated with suppliers to secure best rates and services.
• Negotiated contracts with vendors, securing competitive prices and terms.
• Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.

• Helped write new laws, regulations and amendments to close policy gaps or improve service to public.
• Sao Paulo, Brazil LATAM Airlines Group S.A. is a Chilean airline holding company headquartered in Santiago, Chile. It is considered the largest airline company in Latin America with subsidiaries in Brazil, Colombia, Ecuador, Paraguay and Peru. LATAM Airlines groups has it owns travel agency company called LATAM Travel which design travel packages including other services with the LATAM Airlines air tickets.
• Monitor payment processing and invoices, collecting payments on required due dates
• Keep communications and negotiations with international suppliers and intermediates (hotels and local services) to ensure that Latam Travel offers a high quality and safety service.
• Monitor sales data assessment to identify potential risks and anomalies to detect and prevent financial loss for the company, customers and third parties
• Design and operate quality international travel packages meeting the customers satisfactions

Organization: Infraero (Brazilian Government Corporation)

• Provided clear, multilingual assistance to international passengers regarding immigration procedures, passport control, and customs declaration requirements.
• Directed travelers efficiently to the correct immigration and customs queues, improving flow and reducing wait times during peak hours.
• Acted as a liaison between passengers and border control agents, ensuring compliance with international travel regulations.
• Delivered customer-focused service in high-pressure environments, maintaining professionalism and cultural sensitivity.
• Supported arrival and departure operations, including guidance for special cases (e.g., minors, diplomatic staff, and first-time travelers).
• Assisted in the resolution of passenger inquiries and complaints, enhancing the overall airport experience and supporting Infraero’s public service mission.