Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Alinafe Effie Maloya
Newbridge
Summary
Supported classroom environments by delivering engaging lectures and facilitating inspiring discussions. Assisted in leading hands-on activities to enhance student learning experiences. Provided excellent customer service through effective problem-solving and interpersonal communication skills. Collaborated with team members to establish rapport with clients and maintain customer satisfaction. Motivated to contribute to overall company success through dedicated service.
Advised clients on mortgage options, supporting them in making informed financial decisions. Collaborated with team members to enhance client satisfaction and maintain compliance with regulations. Adapted to changing client needs and market conditions to achieve desired outcomes.
Work Preference
Overview
2027
2027
years of professional experience
Work History
Mortgage Advisor
PTSB
Blackrock, Dublin
2025 - Current
- Provide mortgage and lending support to customers including First Time Buyers, Switchers, and Buy-to-Let applicants.
- Evaluated customer affordability, credit profiles, and financial documentation to identify optimal lending solutions.
- Support the mortgage application process from initial enquiry through to submission, ensuring accuracy and completeness of documentation.
- Maintain compliance with CPC, AML, KYC and internal banking policies when handling customer applications.
- Liaise with underwriters, credit teams, and internal stakeholders to progress mortgage cases efficiently.
- Deliver high-quality customer service and financial guidance, helping clients understand their borrowing options.
- Manage a pipeline of lending applications while meeting service level and compliance standards.
Sample Registration Officer
Eurofins
Dublin, Ireland
05.2025 - 09.2025
- Receiving, logging, and preparing biological samples for testing in accordance with SOPs.
- Maintaining accurate records using LIMS systems and tracking incoming/outgoing samples.
- Ensuring high levels of sample traceability and data integrity.
- Following safety and quality control procedures in a regulated laboratory environment.
- Communicating with internal teams to ensure timely processing and reporting of results.
- Career Break, 03/2025 – 04/2025
- Time taken for personal development and career planning.
Customer Service Executive
Mars Capital
Dublin, Co. Dublin
07.2024 - 03.2025
- Handled incoming and outgoing calls for customer loan servicing.
- Ensuring system records are maintained and updated following every customer interaction.
- Investigating, rating, and negotiating at the individual account level to ensure the correct customer outcome is achieved.
- Liaising with internal teams in relation to the expediting of required information.
- General loan administration requirements, such as issuing mortgage statements, redemption statements, and ad hoc manual lettering as required.
- Taking ownership of errors and complaints received, managing the customer experience to a successful resolution.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
Exam Invigilator
VICTVS GLOBAL Freelance
Dublin, Ireland, Lilongwe, Malawi
03.2020 - 02.2025
- Supervised computer-based exams both onsite and remotely using Victvs V3 app.
- Reduced interruptions during exams by discreetly addressing student questions.
- Maintained punctuality and readiness for immediate work.
- Promoting continuous improvement by problem-solving and sharing suggestions to optimize team operations.
- Distributed and collected exam papers, meticulously checking identification to verify candidate authenticity.
Customer Service Representative
BCMGLOBAL
Maynooth, Ireland
07.2023 - 08.2024
- Acted as primary contact for customer mortgage inquiries.
- Overseeing customer account enquiries, accurately providing information to resolve service complaints, and guaranteeing customer satisfaction.
- Maximizing customer satisfaction by resolving service issues promptly.
- Keeping detailed records of customer interactions for future reference.
- Monitoring email to promptly collect and respond to complaints.
- Handling high-volume telephone calls to address and resolve customer queries.
- Referring customers to team leaders and expert advisers for complex enquiries.
Customer Operations Specialist
AIB BANK
Dublin, Ireland
03.2023 - 06.2023
- Helping customers who are in financial difficulty in the credit support team.
- Working on EBS and HAVEN mortgage products on different software's.
- The personal point of contact by the phone. Keep customers records up to date in accordance with the relevant CCMA/CPC regulations.
- Provided constant high-quality service to all customers.
Customer Advisor
Sky
Dublin, Ireland
08.2022 - 02.2023
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
- Maintained up-to-date product and service knowledge by attending regular training.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Uphold privacy and security requirements established by national legislation.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Maximize customer satisfaction by resolving service issues promptly.
Teacher
Mount Sinai International Schools
Lilongwe, Malawi
09.2018 - 09.2019
- Adapted teaching methods and materials to meet students' varying needs and interests for about 30 students per class.
- Drafted lesson plans and submitted them for review and feedback.
- Monitored progress through classwork, coursework, and project marking to provide extra support for struggling students.
- Monitored and recorded student attendance, punctuality, and behavior, addressing issues in accordance with school policies.
- Built productive relationships with students, parents, teachers, and administrators.
- Monitored progress through classwork, coursework, and project marking to provide extra support for struggling students.
- Tailored lessons to accommodate diverse student abilities.
- Prepared unit and lesson plans for courses of study, following curriculum guidelines, and common core standards.
- Received commendations from parents for effective teaching methods.
- Accepted coaching from fellow teachers and administrators.
- Implemented collaborative learning techniques and positive reinforcement to foster student growth.
Education
Higher National Diploma - APA Loans & Regulations
Tallaght Training Centre
Dublin, Ireland01-2024
QQI Level 6 - Training and Evaluation
Laois and Offaly ETB
Tullamore01-2023
Bachelor of Education - Business Studies
University of Malawi, The Polytechnic
Blantyre, Malawi01-2016
Skills
Time management
Attention to detail
Interactive teaching, learning
Performance assessments
Administrative Support
Exceptional interpersonal and communication skills
Pega, SharePoint, and Citrix software
Training and assessment strategy
Classroom and training experience
Customer assistance
Strong work ethic
Knowledge of Pega system
Telephone skills
Call Centre Experience
Active listening
Customer focus
Relationship and team building
People and culture
Client engagement
References
- Alan James. PTSB Blackrock. alan.James@ptsb.ie
- Stephanie, Moody, Team leader, Stephanie.moody@ctie.eurofinseu.com
- Emily, Hart, The Global Exam Manager, emily.hart@victvsglobal.com, Victvs Global, Leeds, United Kingdom
Timeline
Sample Registration Officer
Eurofins
05.2025 - 09.2025
Customer Service Executive
Mars Capital
07.2024 - 03.2025
Customer Service Representative
BCMGLOBAL
07.2023 - 08.2024
Customer Operations Specialist
AIB BANK
03.2023 - 06.2023
Customer Advisor
Sky
08.2022 - 02.2023
Exam Invigilator
VICTVS GLOBAL Freelance
03.2020 - 02.2025
Teacher
Mount Sinai International Schools
09.2018 - 09.2019
Higher National Diploma - APA Loans & Regulations
Tallaght Training Centre
QQI Level 6 - Training and Evaluation
Laois and Offaly ETB
Bachelor of Education - Business Studies
University of Malawi, The Polytechnic
Mortgage Advisor
PTSB
2025 - Current