Summary
Overview
Work history
Education
Interests
Languages
Timeline
Generic
ALINA ELENA GHERCA

ALINA ELENA GHERCA

Dunboyne,Meath

Summary

I am a hard working flexible and reliable person, who learns quickly and willing to undertake any task given me. I enjoy meeting people and work well as part of a team, as well as the ability to work on my own initiative and take responsibility. I have a professional approach to the workplace and am committed to training and development to help me fulfil my job role. I am an honest friendly motivated person, well organised and used to working under pressure in demanding situations .I am used to working as part of a team and on my own initiate to achieve set targets. I have a wide range of skills and am used to dealing with challenging situations. Skilled [Job Title] bringing [Number] years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support. Hardworking Assistant familiar with excel and project management. Passionate about business success and talented at supporting executive, team and customer needs. Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines. Detail-focused professional with solid business acumen and problem-solving abilities. Adaptable and high organised confidently navigates new technologies and systems. Methodical [Job Title] with attention to detail and strong software skills. Experienced in office environments and adaptable to changing policies, procedures and requirements. Seeks opportunities to improve workflows and eliminate recurring problems. Hardworking [Job Title] brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Dedicated [Job Title] with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Driven [Job Title] successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Reliable [Job Title] with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work history

Cleaner

2468 Group
Dunboyne, Meath
11.2017 - Current
  • Sweep and mop floors around the house including the kitchen and the porch
  • Handle kitchen cleaning duties such as sanitizing countertops and arranging cupboards
  • Ensure that all kitchen appliances are cleaned and maintained perfectly
  • Wash and dry dishes and make sure that they are put away in designated cupboards
  • Wash and iron clothes in accordance to specific instructions provided by homeowners
  • Change linen and make beds on a daily basis along with tidying up bedrooms and livingrooms
  • Ensure that carpets are vacuumed and shampooed as per the orders of homeowners
  • Empty waste bins and ashtrays and ensure that all waste is properly put away
  • Dust window blinds and tidy up draperies or curtains in an aesthetic manner
  • Wash down bathrooms and replenish supplies such as soap and toilet paper.
  • Communicated well with team across multiple locations.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Reported breakages to supervisor.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Correctly used colour-coded equipment.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Washed kitchen napkins, floor rugs and dusters.
  • Dusted countertops, ceilings and furniture for pristine environment.
  • Deep cleaned carpets using industrial steam cleaner.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Supported with laundry requests following customer specifications.
  • Emptied and cleaned trash cans following procedures.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Monitored cleaning supplies and ordered more when necessary.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Made beds and changed sheets and pillow cases to hotel standards.
  • Spot cleaned and sanitised high-touch areas.

Warehouse Administrator

Romfood SRL
Rome, Italy, Lazio
10.2013 - 10.2017
  • Taking orders, dealing with clients, filing documents and invoices, preparing documentation for transport of goods, answering emails and phones
  • Excellent customer service skills
  • Dealing with any questions from clients regarding products
  • Following all health and safety regulations.
  • Followed Standard Operating Procedures (SOPs) to ensure high-quality service delivery.
  • Skilfully resolved customer issues with constructive problem solving and communication.
  • Proactively planned and optimised stock handling by forecasting storage and resourcing needs.
  • Handled [Number]+ enquiries per day to maintain strong customer satisfaction rating.
  • Checked and booked in goods efficiently using OrderWise Inventory Management software.
  • Liaised with operational teams to define stock requirements based on sales projections.
  • Analysed order fulfilment progress to drive target achievement across [Number]+ team.
  • Proactively anticipated and resolved stock availability issues by analysing sales and seasonal trends.
  • Shipped [Number]+ orders each day using SAP Extended Warehouse Management system.
  • Planned and optimised stock handling by forecasting storage and resourcing needs.
  • Inspected [Number]+ items each week to ensure accurate inventory.
  • Controlled movement and storage of chilled and frozen goods across the UK.
  • Tracked and reported on key KPIs to evaluate performance, including stock availability, sales and service levels.
  • Led [Number] warehouse personnel to achieve efficiency targets.
  • Briefed team on productivity targets and process changes.
  • Operated forklifts and low level order pickers with precision.
  • Investigated process faults and devised targeted solutions.
  • Delivered performance appraisals to drive team productivity.
  • Analysed inventory reports to achieve strong product availability.
  • Planned work rotas to optimise team performance and target achievement.
  • Enhanced picking and packing output through targeted team coaching and feedback.
  • Improved warehouse layout to maximise storage space.
  • Minimised accidents and near misses with rigorous health and safety training.
  • Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
  • Led continuous improvement initiatives to boost productivity and minimise losses.
  • Exceeded warehouse productivity targets with consistent operational oversight.
  • Delegated tasks and coordinated warehouse workflow to support continuous productivity.
  • Verified completion of team member training and orientation sessions.
  • Reported daily warehouse performance data and updated company logs.
  • Enforced safety measures and proper use of PPE.
  • Monitored warehouse safety and swiftly resolved hazards.
  • Operated forklifts and pallet jacks in alignment with safety protocols.
  • Posted regulatory and company-defined policies in common areas for employee review.

Waitress/Pizza

Maison della Casa
Rome, Italy, Lazio
02.2013 - 10.2013
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
  • Trained new wait staff to deliver quality service and uphold brand standards.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Verified customer age and information to determine eligibility for alcohol consumption.
  • Used upselling methods featuring specials to complement dishes.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
  • Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
  • Greeted and escorted guests to tables.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Maintained bar stocks, replenishing daily as necessary.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Provided menu and offered recommendations to complement dining experience.
  • Enforced social distancing policies to maximise safety of staff and customers.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Participated in staff meetings to discuss specials, menu changes and group reservations.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Took food and beverage orders using POS system or order slips to maintain accuracy.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Informed kitchen staff regarding order and requirements.

Customer Assistant

Eurospin
Rome, Lazio
09.2009 - 10.2013
  • Where I was responsible for supplying the store with food and non-food products, loading the shelves with products, working at the cash register with cash, cards, meal vouchers, vouchers, advising customers who I ask for information.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Reduced customer wait times through optimised checkout processes.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Completed opening and closing procedures each day.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Displayed and restocked merchandise by following brand guidelines.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Checked and confirmed personal identification during alcohol and tobacco sales.
  • Helped meet business needs by working extra shifts.
  • Tracked transactions on balance sheets and reported any discrepancies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Set up new promotions and monitored price changes.
  • Issued trading stamps and redeemed food stamps and coupons.
  • Checked notes carefully to spot counterfeit currency.
  • Resolved customer complaints and answered queries about store products.
  • Prepared and submitted end-of-shift reports using [Software].
  • Increased customer retention by offering loyalty schemes at checkout.
  • Recommended products and services to customers based on requirements.
  • Assessed notes and vouchers to determine validity and decrease fraudulent activities.
  • Scanned products at high tempo to quickly process customer transactions.
  • Counted change correctly and issued customer receipts.
  • Wrapped and bagged purchases for customers to easily carry items without damage.
  • Helped customers make product and service selections among range of options.
  • Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
  • Assisted with cashier close-down by counting drawer change and processing vouchers.
  • Assisted customers with finding items, completing exchanges and obtaining refunds.
  • Used POS register system to total values and complete cheque, card, or mobile payments.
  • Completed [Type] forms and updated internal records for completed transactions.
  • Redeemed stamps and vouchers against transactions.
  • Upsold products and services when processing transactions.
  • Accepted customer payments for tickets and issued papers for admission to events.
  • Weighed products of varying shape and size to calculate correct values.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Trained and mentored new cashiers and clerks in correct processes.
  • Handled currency payments, secured funds in register and prepared deposits at end of day.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.

Waitress/ Sargdena

Restaurant
Rome, Italy, Lazio
11.2012 - 02.2013
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Provided menu and offered recommendations to complement dining experience.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Informed kitchen staff regarding order and requirements.
  • Participated in staff meetings to discuss specials, menu changes and group reservations.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Verified customer age and information to determine eligibility for alcohol consumption.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Assisted waiters during big events and functions to preserve smooth workflow.
  • Maintained bar stocks, replenishing daily as necessary.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.

Hotel Cleaner

Rome
06.2012 - 11.2012
  • Vacuum, clean carpets, rugs and draperies
  • Shampoo carpets, rugs and upholstery
  • Dust and polish furniture and fittings
  • Empty and clean trash containers
  • Dispose of trash in a sanitary manner
  • Clean wash basins, mirrors, tubs and showers
  • Wipe down glass surfaces
  • Make up beds and change linens as required
  • Tidy up rooms, wash windows as scheduled
  • Operate mechanized cleaning equipment
  • Maintain all cleaning equipment and materials in a safe and sanitary working condition
  • Monitor and report necessary domestic repairs and replacements.

Waitress/ Pizza/Rome

09.2010 - 06.2012
  • Present menus and the wine list to customers
  • Have full awareness of allergy information on the menus
  • Answer all inquiries about food and beverages offered by the establishment
  • Offer food and wine suggestions
  • Take a customer's order
  • Deliver and serve food and drink to the table
  • Pre-set tables for orders
  • Maintain outstanding hygiene at all times
  • Deal with spillages, refresh glasses, replace utensils, and check with customers intermittently to ensure everything is to their satisfaction
  • Handle complaints
  • A genuinely polite and friendly manner.

Education

Master - Physiotherapy and Sports Trauma

Alexandru Ioan Cuza University
Iasi, Romania
10.2020 - 06.2022

Physiotherapist Degree - Physiotherapy

Alexandru Ioan Cuza University
Iasi, Romania
10.2006 - 06.2009

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Economical High school
2006

Interests

reading, sports, music

Languages

English
Upper intermediate
Italian
Fluent
Romanian
Native
Spanish
Elementary

Timeline

Master - Physiotherapy and Sports Trauma

Alexandru Ioan Cuza University
10.2020 - 06.2022

Cleaner

2468 Group
11.2017 - Current

Warehouse Administrator

Romfood SRL
10.2013 - 10.2017

Waitress/Pizza

Maison della Casa
02.2013 - 10.2013

Waitress/ Sargdena

Restaurant
11.2012 - 02.2013

Hotel Cleaner

06.2012 - 11.2012

Waitress/ Pizza/Rome

09.2010 - 06.2012

Customer Assistant

Eurospin
09.2009 - 10.2013

Physiotherapist Degree - Physiotherapy

Alexandru Ioan Cuza University
10.2006 - 06.2009

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Economical High school
ALINA ELENA GHERCA