Alina Alladin
Dublin
Summary
- Highly motivated employee who strives towards betterment each day.
- Detail-oriented and is able to grasp new learnings quickly.
- Available to work legally as per stamp 2 visa guidelines.
- Currently pursuing Masters in Finance from National College of Ireland , (Dublin)
- Admirable working familiarities in resolving and reducing customer complaints and meeting customer service level agreements along with strong acumen in managing operations and holistic customer requirements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Accomodation Assistant Supervisor
The Fleet Hotel
Dublin
04.2024 - Current
- Provided guests with information on hotel services and room features.
- Maintained rooms to a certain standard and followed safety procedures when using chemical cleaners and power equipment.
- Reported any maintenance issues or damage found.
- Organized storage areas for efficient access to materials and supplies.
- Coordinated daily activities and supervised staff to ensure efficiency.
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
- Resolved customer complaints promptly and effectively.
Customer Service Representative
Swords Security
Dublin
02.2024 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted with crowd management during events held at the facility.
- Collaborated closely with event management teams and external partners and managed brand effectively to achieve profitable results and heighten customer experience.
- Assisted in resolving customer complaints and inquiries related to ticketing services.
- Confirmed reservations by entering passenger data into the system accurately.
Customer Service Representative
Saba Developers
Mumbai
12.2021 - 01.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Made outbound calls to obtain account information.
Front Desk Receptionist
Sea Wood Hotel
Mumbai
11.2020 - 10.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Master of Science - Finance
National College of Ireland
Dublin,Ireland01.2024
Post Graduation - Financial Management
Narsee Monjee Institute of Management Studies (NMIMS)
05.2023
Bachelors in Management Studies (BMS) - Finance
Clara's College of Commerce
10.2020
Skills
- Budgeting
- Reporting
- Office Management
- Excel
- Problem Solving Abilities
- Communication skills
- Customer Relationship Management (CRM)
Certification
- Excel crash course - Corporate finance institute
- Financial Markets - Yale University (Coursera)
- Corporate Finance Intro - University of Pennsylvania (Coursera)
- Data Analytics with Excel & Power BI – NIIT
Timeline
Accomodation Assistant Supervisor
The Fleet Hotel
04.2024 - Current
Customer Service Representative
Swords Security
02.2024 - 05.2024
Customer Service Representative
Saba Developers
12.2021 - 01.2024
Front Desk Receptionist
Sea Wood Hotel
11.2020 - 10.2021
Master of Science - Finance
National College of Ireland
Post Graduation - Financial Management
Narsee Monjee Institute of Management Studies (NMIMS)
Bachelors in Management Studies (BMS) - Finance
Clara's College of Commerce
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