Customer Service Representative
Wildberries Marketplace
05.2024 - 08.2024
- Managed stressful situations effectively, maintaining professionalism under pressure while resolving conflicts and misunderstandings.
- Absolved customer complaints with empathy, respectfulness and understanding.
- Responded to customer requests for products, services, and company information.
- Improved customer satisfaction by providing accurate information and tackling concerns.
- Assisted customers in navigating company website and placing online orders, enhancing overall user experience.
- Collaborated with team members to develop best practices for interpersonal communication skills.
- Interacted with several customers at the same time effectively to find out their needs and fulfill them.
- Communicated with team members / supervisor for developing organization skills towards customer service.
