Ali Gordan

- Maintain financial records for project or other office accounts for which responsibility is assigned.

- Record receipts and payments, assure accuracy of computation and completeness of documents and maintain continuing status of allotments against obligations.

- Prepare recurring reports on assigned accounts, noting problems resulting from excess cost or less-than-expected receipts.

- Prepare special reports to clarify problems or as requested for other reasons.

- Calculate and compile cost estimates and projected budget requirements and assist in preparation of budget statements for area of assignment.

- Prepare routine correspondence and maintain contracts with others to discuss matters concerning accounts and related assignments.

- Maintain contacts with local banks to clarify questions pertaining to office bank accounts.

- Brief and assist new staff on basic financial procedures and requirements with respect to payments, entitlements, banking and currency provisions and other requirements relating to accounts and finance.

- Initiate correspondence to verify data, answer queries and obtain additional information on accounts and financial transactions, as required.

- Perform other related duties as required.

- Assist in interpreting and processing of entitlements, issuance of contracts and maintenance of various personnel records and files.

- Attend meetings on day-to-day admin matters; administer the movement of UNHCR staff members and monitor their attendance records, leave plans, overtime and visa requirements.

- Search office files and records relating to a variety of topics for information and reference. Select information and records in specified format or on the basis of general instructions for use by others in preparing reports, correspondence, technical papers, project or programme plans and general reference documents.

- Assist in requisition of office supplies, equipment and arrange for distribution together with the appropriate inventory records.

- Assist in administrative formalities related to travel arrangements and issuance/ renewal of visas, licenses, travel arrangements and other similar documents.

- Draft correspondence and reports, as required, on general administrative or specialized tasks which may be of a confidential nature within the assigned area of responsibility; Type correspondence, documents and reports, some of which may be highly confidential.

- Arrange appointments and maintain supervisor's calendar, receive visitors, place and screen telephone calls and answer queries with discretion; Keep lists of names, addresses and telephone numbers of ministers, government officials and members of the diplomatic corps.

- Assist the management to organize and run UNHCR Office and Residential (wherever applicable) compounds.

- Facilitate various official missions of UNHCR staff and other persons of concern to UNHCR.

- Prepare attestations and certificates required by the staff members for signature of senior officer.

- Assist in processing MIP and various other claims by UNHCR staff and other clients of UNHCR.

Perform other related duties as required.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.