Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Alicja Oleszczak

Carlow,Ireland

Summary

Customer-focused professional with experience in team leadership, technical support, and sales. Skilled at troubleshooting, achieving KPIs, and delivering excellent customer experiences in both retail and call centre environments. Proven ability to lead teams, optimise workflows, and contribute to revenue growth. Adept at adapting quickly in fast-paced environments and consistently exceeding expectations.

Overview

6
6
years of professional experience
6063
6063
years of post-secondary education

Work history

Mobile Tech Assistant

Infosys
Waterford
09.2024 - 06.2025
  • Provided step-by-step troubleshooting for mobile devices, connectivity, and service problems.
  • Handled high volume of inbound calls, resolving technical and account-related issues.
  • Met and exceeded KPIs in a fast-paced call centre environment while maintaining high customer satisfaction.
  • Took secure payments and processed customer card details over the phone in line with company policy.
  • Made and pitched sales of additional company products and services, contributing to revenue growth.
  • Documented interactions accurately and escalated complex issues to senior technical teams.
  • Supported colleagues by sharing knowledge and best practices to improve team performance

Team Leader

River Island
Carlow
08.2022 - 07.2024
  • Mentored and coached team members to ensure successful performance.
  • Suggested and implemented improvements to operational practices.
  • Consistently achieved weekly and monthly targets.
  • Collaborated with other departments to ensure successful project completion.
  • Received and inspected deliveries, ensuring accuracy and proper storage.
  • Implemented visual merchandising strategies to maximise sales potential.
  • Performed end-of-day cashing up procedures and prepared bank lodgements.
  • Managed cash transactions and delivered excellent customer service.
  • Held key holder responsibilities, managing high-risk circumstances.

Team Leader

VILA Clothing
Carlow
12.2020 - 08.2022
  • Mentored and coached team members to achieve performance goals.
  • Collaborated with other departments to ensure project success.
  • Monitored targets and adapted strategies for improved results.
  • Received and inspected deliveries, ensuring accuracy and proper storage.
  • Performed end-of-day cashing up procedures and prepared bank lodgements.
  • Held key holder responsibilities.
  • Managed Shopify online store operations.
  • Delivered excellent customer service and implemented visual merchandising strategies.

Sales Assistant

Smyths Toys Superstores
Blanchardstown, Dublin
12.2019 - 12.2019
  • Provided strong customer service by greeting and building relationships with customers.
  • Maintained product knowledge to make informed recommendations.
  • Reported product and price discrepancies to managers.
  • Unloaded and organised delivered products in store locations.
  • Arranged products on shelves and promotional displays.

Education

Bachelor of Arts - Digital Marketing

Technological University Dublin
Dublin

QQI Level 5 - Digital Marketing

Institute of Further Education
Carlow, County Carlow

Leaving Certificate -

Presentation College
Carlow, County Carlow

Skills

Technical & Analytical – Technical Troubleshooting, Problem-Solving, Analytical Thinking, Data Analysis
Leadership & People – Team Mentoring, Training, Strategic Planning, Professional Demeanour
Customer & Sales – Customer Service, Conflict Resolution, Sales Pitching, Attention to Detail

Languages

English
Native
Polish
Native

Timeline

Mobile Tech Assistant

Infosys
09.2024 - 06.2025

Team Leader

River Island
08.2022 - 07.2024

Team Leader

VILA Clothing
12.2020 - 08.2022

Sales Assistant

Smyths Toys Superstores
12.2019 - 12.2019

Bachelor of Arts - Digital Marketing

Technological University Dublin

QQI Level 5 - Digital Marketing

Institute of Further Education

Leaving Certificate -

Presentation College

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Alicja Oleszczak