Summary
Overview
Work history
Education
Skills
Timeline
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Alicia Mulhall Hughes

Dublin,Ireland

Summary

Dedicated professional with a strong focus on customer service and excellent verbal and written communication skills. Demonstrates adaptability to time changes and multitasking efficiency, ensuring a positive and approachable attitude in all interactions. Known for maintaining a professional appearance and dealing effectively with difficult situations, while exhibiting patience and attention to detail. A fast learner committed to continuous improvement and delivering exceptional service.

Overview

1
1
year of professional experience

Work history

Newborn Hearing Screener

NEC Care
Dublin, Leinster
04.2025 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering when needed, weekends and bank holidays.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Safeguarded patients' wellbeing with diligent observation and immediate action on any changes in condition.
  • Managed confidential information, maintaining privacy and integrity at all times.
  • Managed appointment schedules for smooth workflow operations.
  • Processed cancellations, rescheduling requests, resulting in streamlined appointment management.

Receptionist

St Helena's Resource Centre
Dublin
08.2024 - 04.2025
  • Maintained accurate logs of visitor entries for security purposes.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Maintained an organised reception area for a professional business environment.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Handled appointment scheduling to ensure smooth daily operations.

Education

QQI Level 5 - Animal Science

Cathal Brugha FET
Dublin

Skills

  • Maintaining professional appearance
  • Dealing with difficult situations
  • Adaptability to time changes
  • Multitasking efficiency
  • Customer Service
  • Fast learner
  • Excellent verbal and written communication
  • Attention to detail
  • Patience
  • Positive and approachable attitude

Timeline

Newborn Hearing Screener

NEC Care
04.2025 - Current

Receptionist

St Helena's Resource Centre
08.2024 - 04.2025

QQI Level 5 - Animal Science

Cathal Brugha FET

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Alicia Mulhall Hughes