Alice Smyth
Navan,Meath
Summary
Accomplished Customer Service Representative of 10 years, consistently maintaining customer satisfaction. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
9
9
years of professional experience
Work history
Customer Advisor
Argos
Navan, Meath
2016.09 - 2023.07
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Exceeded targets by upselling and cross-selling products.
- Performed cashier duties, including balancing and end-of-day banking.
- Offered detailed advice on product and service benefits.
- Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Trained new employees to give them the tools and confidence to do their job to the best of their ability.
- Key Holder with managerial duties in absence of management.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
Shop and Bar Assistant
Finns Centra & Public House
Castletown KP, Navan, Meath
2014.01 - 2016.09
- Maintained clean, hygienic bar environments, continuously prioritising adherence to safety and security policies.
- Delivered excellent customer experiences by maintaining consistent, attentive and timely customer service.
- Handled bar transactions and cash ups with meticulous accuracy, eliminating error.
- Rotated stock, paying attention to use-by dates.
Education
Certificate of Higher Education - Payroll
LMETB
Meath 2023.05 - 2023.10
Leaving Certificate -
O'Carolan College, Nobber
Co. MeathSkills
- Customer service
- Duty Manager
- Staff training and mentorship
- Keen problem solver
- Team player
- Computer Skills
- Telephone Etiquette
- Communication Skills
- Supervising Experience
- Time Management
Accomplishments
- I was put forward by my Store Manager Paul in Argos to partake in a development course. Here I was coached by Grainne - a Store Manager in Dun Laoghaire who taught me invaluable life skills. Grainne then put me forward for a "Leading with Sainsburys" course to develop managerial skills to become a member of management.
- Voted "Colleague of the Year" by my colleagues for 2 years in a row.
- Completed a First Aid course.
Timeline
Certificate of Higher Education - Payroll
LMETB
2023.05 - 2023.10
Customer Advisor
Argos
2016.09 - 2023.07
Shop and Bar Assistant
Finns Centra & Public House
2014.01 - 2016.09
Leaving Certificate -
O'Carolan College, Nobber