Alice Macauley
Castlecomer,Kilkenny
Summary
Dynamic and results-driven HR Generalist with over 2 years of comprehensive experience in human resources and an additional 6 years of supervisory experience in the retail sector. Proven expertise in employee relations, recruitment, performance management, and HR policy implementation. Demonstrates strong leadership and organizational skills, with a track record of fostering positive work environments and enhancing team productivity. Adept at navigating complex HR issues, providing strategic support to management, and driving initiatives that align with organizational goals. Committed to continuous professional development and contributing to a collaborative, high-performing workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work history
HR generalist
Newpark Hotel
Kilkenny , Kilkenny
06.2022 - Current
- Documented and maintained digital files of employees to standardise process.
- Implemented improved onboarding and orientation procedures to help new hires acclimate to company culture.
- Reviewed and continuously improved internal HR processes.
- Interviewed and hired staff fitting job and team requirements.
- Completed termination paperwork and exit interviews.
- Negotiated terms of employment for staff and contractor agreements.
- Enhanced talent acquisition and recruitment process using range of platforms to access top quality talent.
- Worked with senior management and HR department to suggest most suitable applicants for each role.
- Embodied company mission and values, promoting adherence to policies and adoption of company culture.
- Applied mediation and conflict resolution skills to negotiate workplace disputes.
- Scheduled training sessions and on-the-job learning initiatives to help new hires gain job-specific training.
- Managed employee relations issues, defusing tense situations with proactive communication and high-level emotional intelligence.
- Managed recruitment and onboarding of 250+ employees.
- Managed visa applications for 30+ employees within tight timeframes.
- Wrote employee references for staff leaving company positions.
- Advertised vacant roles on social media platforms to better connect with emerging professionals.
- Promoted job listings on professional platforms to connect with industry leaders and network through current connections.
- Screened candidates with thorough application and resume reviews, utilising industry-leading ATS software to reduce backlogs.
Supervisor Manager
Forde's Eurospar
Castlecomer , Kilkenny
07.2016 - 06.2022
- I have experience dealing with interpersonal relationships and dealing with situations between staff members and between staff and customers.
- I have built customer retention and satisfaction by delivering top-quality service, dealt with customer complaints and rectified product and service issues and trained employees on procedures and requirements, maintaining competent, high-performing teams.
- Dealt with customer complaints and rectified product and service issues.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
Education
Bachelor of Science - Applied Social Sciences
National University of Ireland, Galway
Galway 05.2022
Skills
- Complaint handling
- MS Office Suite
- Communication and Motivation
- Conflict Resolution
- Training and Development
- Leaver process management
- HR policy development
- Training programme development
- Talent acquisition
- HR administration
- Employee engagement
- Recruitment agency liaison
- Onboarding strategy development
- Employee Relations
- Disciplinary management
Accomplishments
Irish Hotels Federations South East Employee of the Year Winner 23/24
Irish Hotels Federation National Employee of the Year Finalist 23/24
Certification
Train the Trainer - KCETB
First Aid & AED Certified
References
Available upon request.
Timeline
HR generalist
Newpark Hotel
06.2022 - Current
Supervisor Manager
Forde's Eurospar
07.2016 - 06.2022
Bachelor of Science - Applied Social Sciences
National University of Ireland, Galway