Ali Delaney
Wexford,Ireland
Summary
Dedicated professional with expertise in tills operation, cash handling, and customer service. Demonstrates exceptional skills in payment processing and regulatory compliance, ensuring smooth transactions and outstanding customer satisfaction. Proficient in digital ordering systems and adept at problem-solving, maintaining composure under pressure. Strong communication skills and a focus on team building contribute to a collaborative work environment. Committed to enhancing operational efficiency and delivering superior service quality.
Overview
2
2
years of professional experience
Work history
Waitress
Café Illys Rosslare harbour
Wexford, Wexford
02.2025 - 08.2025
- Improved customer satisfaction by providing efficient and friendly service.
- Enhanced guest satisfaction through attentive and prompt service.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Collaborated with kitchen staff to ensure order accuracy.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained cleanliness of the café area whilst preparing orders.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Performed cash handling duties accurately to maintain financial integrity.
KFC Team Member
KFC
Wexford, Wexford
11.2023 - 10.2024
- Maintained high standards of food hygiene, securing customer trust.
- Ensured workplace cleanliness with regular maintenance tasks.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
Waitress
Culletons of Kilrane
Wexford, Wexford
04.2023 - 10.2023
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Improved customer satisfaction by providing efficient and friendly service.
- Showcased extensive knowledge of menu items, heightened customer decision making.
Skills
- Tills operation
- Cash handling
- Customer Service
- Payment Processing
- Verbal communication
- Opening and closing procedures
- Outstanding customer service
- Regulatory compliance
- Digital ordering system use
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
LANGUAGES
English Native
Native
Irish B1 Intermediate
Beginner
Hobbies and Interests
Reading, creating art in various mediums, attending the Gym
Timeline
Waitress
Café Illys Rosslare harbour
02.2025 - 08.2025
KFC Team Member
KFC
11.2023 - 10.2024
Waitress
Culletons of Kilrane
04.2023 - 10.2023
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