Ali Boussadi
Louth,Ireland
Summary
Highly skilled and detail-oriented Senior IT Technician with over 10+ years of hands-on experience specializing in the diagnosis, repair, and maintenance of phone and laptop hardware. Proven expertise in component-level troubleshooting, system upgrades, and performance optimization across a wide range of brands and models, including Apple, Samsung, Dell, HP, and Lenovo. Adept at leading technical teams, managing repair workflows, and ensuring high service quality in fast-paced environments. Committed to minimizing downtime and delivering efficient, cost-effective hardware solutions. Strong background in customer service, technical support, and staying up to date with the latest technology trends and repair methodologies.
Overview
11
11
years of professional experience
Work history
Administrative assistant
REPCA HOSPITALITY SERVICES
TIZIOUZOU, ALGERIA
03.2014 - 01.2015
- Updated company databases by inputting new employee contact information and employment details.
- Expedited document filing system with a new, organised method.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Submitted timely reports which provided critical updates on various projects.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Organised client meetings, prepared agendas and took detailed minutes.
- Interacted professionally with clients providing excellent service at all times.
Mobile repair technician
NOVA PHONE
TIZI OUZOU, ALGERIA
01.2015 - 12.2016
- Diagnosed hardware issues by testing mobile components meticulously.
- Repaired damaged smartphones for customer satisfaction.
- Installed software updates on various devices for improved functionality.
- Conducted technical workshops to improve team expertise.
Kitchen porter
WILDWOOD KITCHEN
LONDON, UNITED KINGDOM
04.2017 - 07.2017
- Promptly addressed spills or broken glassware to prevent accidents in the workplace.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Consistently adhered to food hygiene regulations whilst dealing with food waste.
- Actively contributed towards keeping cooking areas pest-free through regular cleaning duties.
Retail supervisor
The Range
EASTBOURNE, United kingdom
07.2017 - 02.2019
- Facilitated team meetings to boost communication and collaboration.
- Assisted customers in product selection, enhancing shopping experience.
- Coordinated staff schedules for efficient store operations.
- Collaborated closely with the store manager for planning promotional events successfully.
Mobile phone and accessories store manager
TOP GIFT
EASTBOURNE, UNITED KINGDOM
02.2019 - 02.2022
- Researched latest industry trends to keep up-to-date on emerging technologies and products in mobile phones and accessories sector.
- Coordinated sales campaigns during holidays, boosting revenue during peak periods.
- Negotiated contracts with vendors for better pricing structures and terms.
- Collaborated with marketing team to run targeted advertisements for higher footfall in the store.
- Liaised between head office and staff for efficient communication of policies and updates.
- Managed daily operations of mobile phone and accessories store, ensuring smooth functioning.
Mobile repair technician
JOZBEY TECH LTD
Drogheda, Louth
10.2022 - 09.2024
- Maintained updated knowledge of mobile technology to improve repair skills.
- Provided advice on phone care to reduce future damage occurrences.
- Adhered strictly to health and safety guidelines whilst repairing devices.
- Ordered necessary parts and tools from suppliers for uninterrupted workflow.
- Handled customer inquiries, ensuring excellent service.
- Trained new staff members, enhancing overall productivity.
- Conducted technical workshops to improve team expertise.
- Replaced faulty parts to restore device performance.
- Diagnosed hardware issues by testing mobile components meticulously.
Education
Baccalaureate Diploma -
Krim Belkacem Tizi Ouzou
AlgeriaBachelor of Business Administration - Bachelor Degree in Economics & Management
Mouloud Mammeri Tizi Ouzou
AlgeriaBachelor of Business Administration - Degree in Management Economics
Continous Training
AlergiaCertificate Mobile Repair Technician
IRepair & Training
AlgeriaSkills
- Technical Skills
- Hardware diagnostics and repair (laptops, desktops, mobile devices)
- Component-level troubleshooting (motherboards, RAM, SSDs, batteries, screens)
- Mobile device repair (iOS & Android)
- Operating System installation & configuration (Windows, macOS, Linux)
- System imaging and deployment
- BIOS/UEFI configuration and updates
- Data recovery and backup solutions
- Device encryption and security configurations
- Virus and malware removal
- Network setup and troubleshooting (LAN/WAN/Wi-Fi)
- Printer and peripheral setup and maintenance
- Software installation, updates, and patch management
- Remote desktop support (eg, TeamViewer, AnyDesk, RDP)
- Ticketing systems (eg, ServiceNow, Zendesk, JIRA)
- IT asset management
- Tools & Technologies
- Diagnostic tools (Multimeter, POST card, thermal cameras)
- MDM platforms (eg, Intune, Jamf)
- Imaging tools (eg, Clonezilla, Acronis, MDT)
- Helpdesk software
- Mobile phone repair tools (heat guns, suction cups, spudgers, precision toolkits)
- Soldering and micro soldering
- Problem-solving and analytical thinking
- Strong attention to detail
- Excellent communication and interpersonal skills
- Time management and prioritization
- Customer service and support
- Team collaboration
- Adaptability and continuous learning
Soft Skills
Timeline
Mobile repair technician
JOZBEY TECH LTD
10.2022 - 09.2024
Mobile phone and accessories store manager
TOP GIFT
02.2019 - 02.2022
Retail supervisor
The Range
07.2017 - 02.2019
Kitchen porter
WILDWOOD KITCHEN
04.2017 - 07.2017
Mobile repair technician
NOVA PHONE
01.2015 - 12.2016
Administrative assistant
REPCA HOSPITALITY SERVICES
03.2014 - 01.2015
Baccalaureate Diploma -
Krim Belkacem Tizi Ouzou
Bachelor of Business Administration - Bachelor Degree in Economics & Management
Mouloud Mammeri Tizi Ouzou
Bachelor of Business Administration - Degree in Management Economics
Continous Training
Certificate Mobile Repair Technician
IRepair & Training
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