ALI ASHRAF
Overview
17
17
years of professional experience
1
1
Certification
Work History
Tourist Taxi Driver
ALM PALVELUT
HELSINKI, FINLAND
09.2021 - 05.2026
- Ensured clean and comfortable vehicle environment, enhancing passenger satisfaction.
- Developed in-depth knowledge of area, including popular tourist destinations and local amenities, to enrich passenger experience.
- Conducted regular vehicle maintenance checks to comply with safety regulations and standards.
- Adapted quickly to changing road conditions and diversions to maintain schedules.
- Demonstrated excellent customer service skills by addressing passenger inquiries politely.
- Planned efficient and safe routes for journeys using maps and GPS systems, ensuring timely arrivals.
- Managed financial transactions with passengers, including fare collection and providing change.
- Conducted regular the vehicle inspections and performance tests to keep vehicle in safe and operational condition.
Travel Agent
Z A INTERNATIONALS
GUJRANWALA, PAKISTAN
01.2017 - 12.2020
- Managed bookings for flights, hotels, and excursions, achieving competitive rates and ensuring accurate confirmations.
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
- Resolved booking issues and complaints, minimising client inconvenience and reinforcing trust in the agency.
- Printed tickets, passes and brochures for customers and explained terms of each.
- Educated customers about visas and documents required for specific travel destinations.
- Reserved tickets and coordinated accommodations and rental transportation, effectively addressing customer needs.
Field Officer
RG PHARMA
GUJRANWALA, PAKISTAN
09.2009 - 09.2010
- Maximised customer satisfaction by consistently delivering high-quality service.
- Resolved customer queries through effective communication, providing clear step-by-step solutions.
- Engaged with customers to identify needs and enhance service delivery.
- Actively listened to customers to fully understand requests and address concerns.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Bachelor of Business Administration - BBA
HAAGA-HELIA UAS
HELSINKI FINLAND01-2016
Bachelor of Science - BACHELOR OF SCIENCE
UNIVERSITY OF PUNJAB
PAKISTAN01-2008
Skills
- Driving licence
- Traffic law knowledge
- Knowledge of public safety
- Patience and resilience
- Customer service excellence
- Customer engagement
- Verbal communication
- Communication
- Relationship-building
- Problem solving
- Self-motivation
- Professionalism
- Patience and resilience
- Physical stamina
- Physical stamina
Languages
English
Upper Intermediate
B2
Certification
- [Type] Licence
Interests
- DANCING
- MUSIC
- CRICKET
Timeline
Tourist Taxi Driver
ALM PALVELUT
09.2021 - 05.2026
Travel Agent
Z A INTERNATIONALS
01.2017 - 12.2020
Field Officer
RG PHARMA
09.2009 - 09.2010
Bachelor of Business Administration - BBA
HAAGA-HELIA UAS
Bachelor of Science - BACHELOR OF SCIENCE
UNIVERSITY OF PUNJAB