Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

ALI ASHRAF

Overview

17
17
years of professional experience
1
1
Certification

Work History

Tourist Taxi Driver

ALM PALVELUT
HELSINKI, FINLAND
09.2021 - 05.2026
  • Ensured clean and comfortable vehicle environment, enhancing passenger satisfaction.
  • Developed in-depth knowledge of area, including popular tourist destinations and local amenities, to enrich passenger experience.
  • Conducted regular vehicle maintenance checks to comply with safety regulations and standards.
  • Adapted quickly to changing road conditions and diversions to maintain schedules.
  • Demonstrated excellent customer service skills by addressing passenger inquiries politely.
  • Planned efficient and safe routes for journeys using maps and GPS systems, ensuring timely arrivals.
  • Managed financial transactions with passengers, including fare collection and providing change.
  • Conducted regular the vehicle inspections and performance tests to keep vehicle in safe and operational condition.

Travel Agent

Z A INTERNATIONALS
GUJRANWALA, PAKISTAN
01.2017 - 12.2020
  • Managed bookings for flights, hotels, and excursions, achieving competitive rates and ensuring accurate confirmations.
  • Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
  • Resolved booking issues and complaints, minimising client inconvenience and reinforcing trust in the agency.
  • Printed tickets, passes and brochures for customers and explained terms of each.
  • Educated customers about visas and documents required for specific travel destinations.
  • Reserved tickets and coordinated accommodations and rental transportation, effectively addressing customer needs.

Field Officer

RG PHARMA
GUJRANWALA, PAKISTAN
09.2009 - 09.2010
  • Maximised customer satisfaction by consistently delivering high-quality service.
  • Resolved customer queries through effective communication, providing clear step-by-step solutions.
  • Engaged with customers to identify needs and enhance service delivery.
  • Actively listened to customers to fully understand requests and address concerns.
  • Built and maintained courteous and effective working relationships.
  • Enhanced working relationships by participating in team-building activities.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Met schedule using excellent planning and coordination skills.
  • Developed excellent working knowledge of industry trends and improvements in processes.

Education

Bachelor of Business Administration - BBA

HAAGA-HELIA UAS
HELSINKI FINLAND
01-2016

Bachelor of Science - BACHELOR OF SCIENCE

UNIVERSITY OF PUNJAB
PAKISTAN
01-2008

Skills

  • Driving licence
  • Traffic law knowledge
  • Knowledge of public safety
  • Patience and resilience
  • Customer service excellence
  • Customer engagement
  • Verbal communication
  • Communication
  • Relationship-building
  • Problem solving
  • Self-motivation
  • Professionalism
  • Patience and resilience
  • Physical stamina
  • Physical stamina

Languages

English
Upper Intermediate
B2

Certification

  • [Type] Licence

Interests

  • DANCING
  • MUSIC
  • CRICKET

Timeline

Tourist Taxi Driver

ALM PALVELUT
09.2021 - 05.2026

Travel Agent

Z A INTERNATIONALS
01.2017 - 12.2020

Field Officer

RG PHARMA
09.2009 - 09.2010

Bachelor of Business Administration - BBA

HAAGA-HELIA UAS

Bachelor of Science - BACHELOR OF SCIENCE

UNIVERSITY OF PUNJAB
ALI ASHRAF