ALFRED AMOAH
117 Rowmont HE, NW Calgary
Summary
Adept at leading programs, instructing groups and counseling individual youth through the kingdom principles of our Lord Jesus Christ. Offering a strong moral compass, understanding of current youth issues and social media expertise.
Overview
21
21
years of professional experience
Work History
Customer Service Executive
WorkHuman
Dublin
01.2023 - Current
- Employs comprehensive benchmarks to establish and monitor customer service standards
- Provids primary customer support to internal and external customers
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat
- Evaluated interactions between associates and customers to assess personnel performance
- Described product and service details to customers to provide information on benefits and advantages
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Co-Founder
Touching Lives Outreach International (MY NGO)
Amsterdam
02.2016 - Current
- Analyzed customer feedback to improve product offering and services.
- Created and maintained corporate website, marketing materials, and social media accounts.
- Established relationships with key customers, vendors, and partners.
- Negotiated contracts with suppliers for goods and services.
- Developed strategies to increase brand awareness through public relations initiatives.
- Implemented cost-saving measures throughout all areas of the organization.
Youth Pastor
The Church of Pentecost
Amsterdam, Netherlands
01.2009 - 12.2019
- Provided spiritual guidance and mentorship to youth members.
- Developed and implemented weekly worship services for teenagers.
- Organized mission trips and retreats for students.
- Counseled teens on life issues such as relationships, peer pressure, and self-esteem.
- Taught Bible study classes to high school students.
- Provided crisis intervention when needed by teens or their families.
- Directed weekly youth meetings, special group events and overnight excursions.
- Created lesson plans for Sunday School classes.
- Lead youth group meetings with interactive activities and discussions.
- Encouraged participation in community service projects.
- Initiated fundraising campaigns for youth ministry programs.
- Conducted outreach activities in local schools and communities.
Youth Leader
The Church of Pentecost
Kumasi, Ghana
06.2003 - 12.2005
- Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
- Counseled youth on personal issues related to family dynamics, peer pressure, substance abuse prevention and mental health awareness.
- Encouraged youth involvement in community service projects which promote civic engagement.
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
- Coordinated outreach efforts targeting at risk populations within the local community.
Restaurant Supervisor & Barista Trainer
Royal Catering Services
Amsterdam
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Provided guidance and support to subordinate employees when needed.
Head Barista & Supervisor
Birdie & Co.
Dusseldorf
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Provided friendly and courteous service to customers.
- Maintained cleanliness of the café area and equipment.
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Ordered supplies when necessary to ensure adequate inventory levels.
- Ensured product quality by tasting each drink prior to serving it to the customer.
- Monitored stock levels of food items such as pastries, muffins.
Head Barista
OSP
Amsterdam
- Ensured product quality by tasting each drink prior to serving it to the customer.
- Monitored stock levels of food items such as pastries, muffins.
- Provided friendly and courteous service to customers.
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
- Conducted weekly inventories of supplies and restocked shelves as needed.
- Supported highest standards of conduct and service to support company reputation.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Barista Trainer
Hotel V
Amsterdam
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Created a comprehensive Barista Handbook for use as a reference guide during trainings.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Monitored staff performance to ensure adherence to company standards.
Barista
Vermaat Catering
Amsterdam
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Bachelor of Arts in International Business Management - International Business
Dorset College
04.2024
Diploma in Marketing -
Stonebridge College
10.2023
Diploma in Business Studies in Accounting And Business Management - Business Studies
Kumasi Polytechnic
12.2003
Certificate in Project Management -
Google
Skills
- Shepherding
- Preaching
- Volunteer Management
- Event Coordination
- Small Group Facilitation
- Community Service
- Biblical Knowledge
- Youth development
- Counseling
- Spiritual Guidance
- Social media expertise
Contact Details - Skills
- Inbound Customer Calls
- Call Control
- Customer Queries
- Issue Escalation
- Accurate Recordkeeping
- Customer Engagement
- Guest Experience Management
- Seating Assignment Preparation
- Wheelchair Support
- Taking Reservations
- Price Memorization
- POS System Operations
- Cash Register Operation
- Billing and Payment Processing
- Safe Food Handling Practices
- Coffee Machinery
- Sales Expertise
- Coffee Expertise
Languages
- Akan, Native
- English, Proficient (C2)
- Dutch, Upper intermediate (B2)
Hobbies and Interests
- Reading
- Swimming
- Table Tennis
- Basketball
- Soccer
Languages
Akan
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Executive
WorkHuman
01.2023 - Current
Co-Founder
Touching Lives Outreach International (MY NGO)
02.2016 - Current
Youth Pastor
The Church of Pentecost
01.2009 - 12.2019
Youth Leader
The Church of Pentecost
06.2003 - 12.2005
Restaurant Supervisor & Barista Trainer
Royal Catering Services
Head Barista & Supervisor
Birdie & Co.
Head Barista
OSP
Barista Trainer
Hotel V
Barista
Vermaat Catering
Bachelor of Arts in International Business Management - International Business
Dorset College
Diploma in Marketing -
Stonebridge College
Diploma in Business Studies in Accounting And Business Management - Business Studies
Kumasi Polytechnic
Certificate in Project Management -
Google
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