Alfred Acheson
Clonakilty Co Cork,Ireland
Summary
Committed to enhancing team leadership capabilities while striving for operational efficiency and customer satisfaction.
Reliable and driven professional with background in customer service and team leadership. Combines excellent communication skills with problem-solving abilities to ensure seamless golf operations. Poised to enhance customer experiences and operational efficiency in Outside Golf Operations Manager role.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
43
43
years of professional experience
4
4
years of post-secondary education
Work History
Golf Operations Team
Old Head Golf Links
Kinsale, County Cork
04.2023 - Current
- Fostered a positive work environment-increasing employee engagement and productivity.
- Maintained golf course premises, meeting health and safety standards consistently.
- Provided excellent member services, contributing significantly towards repeat business.
- Maintained strong working relationships with colleagues and senior management.
- Answered queries and handled complaints to provide outstanding customer service.
- Followed company standards for service and facility quality to improve repeat customer rates.
- Increased team morale through effective leadership and communication techniques.
- Enforced club rules and regulations whilst maintaining amicable relations with members.
Public Service Vehicle Compliance Manager
SGS Ltd. Department of Transport
Dublin, Ireland
01.2014 - 01.2018
- Served as primary contact during regulatory inspections, facilitating smooth interactions between inspectors and company representatives.
- Facilitated legal investigations by gathering pertinent documents and providing necessary information promptly and accurately.
- Provided expert guidance on regulatory matters during the decision-making process at board meetings.
- Led training sessions to enhance staff understanding of legal regulations and ethical standards.
- Monitored changes in relevant legislation, ensuring timely updates to company policies as needed.
- Collaborated with senior management to establish effective compliance policies and procedures.
- Prepared detailed reports on current compliance activities for review by senior management and board members.
- Improved company reputation with clear, concise communication about the business's compliance status.
- Maintained accurate and detailed compliance records.
Garda Police Officer
Department of Justice
Dublin, Ireland
07.1982 - 12.2013
- Demonstrated strong leadership in managing diverse teams during operations.
- Upheld high ethical standards when dealing with sensitive information.
- Provided security at large-scale events, minimising potential threats effectively.
- Ensured victim care and support throughout investigation processes, fostered goodwill.
- Conducted thorough investigations into reported crimes, resulting in successful resolution.
- Prepared detailed case reports for use in court proceedings.
- Performed risk assessments prior to executing search warrants, ensured safety.
- Responded to emergency calls for immediate intervention and support.
- Exercised discretion and judgment when applying laws, resulting in fair outcomes.
- Fostered trust and cooperation with the local community through outreach programmes.
- Issued parking fines, logging required information accurately and swiftly.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Wrote and submitted reports concerning police activities and investigations.
- Prepared crime reports and case files, delivering documentation to Public Prosecution Service (PPS).
- Directed high-volume traffic safely around accidents and incidents.
- Arrested and transported suspects to police stations or holding cells.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Conducted traffic stops and issued citations to offenders.
- Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
Education
Intermediate Level - History
Royal School Cavan
Cavan 01.1969 - 05.1973
Knockroe National School
Boyle, County Roscommon 05.1961 - 1969
Skills
- Equipment maintenance
- Health and safety regulations
- Golf rules proficiency
- Inventory control experience
- Customer service excellence
- Complaint resolution
- Golf etiquette adherence
- Equipment procurement
- Golf cart fleet management
- Hospitality industry understanding
- Staff supervision
- Customer service
- Team leadership
Affiliations
- Rugby
- Gardening
References
References available upon request.
Timeline
Golf Operations Team
Old Head Golf Links
04.2023 - Current
Public Service Vehicle Compliance Manager
SGS Ltd. Department of Transport
01.2014 - 01.2018
Garda Police Officer
Department of Justice
07.1982 - 12.2013
Intermediate Level - History
Royal School Cavan
01.1969 - 05.1973
Knockroe National School
05.1961 - 1969
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