Alexia J. Henderson
Temecula
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
10
10
years of professional experience
Work History
Restaurant Hostess
Bjs Restaurants Inc
01.2023 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
CDL Driver
Gate Gourmet
11.2021 - 04.2022
- Responsible for loading and unloading galley equipment onto a truck, driving the truck to various types of aircrafts, and unloading the equipment
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Drove local public roads, outside of the airport and terminal
- Unloaded dirty equipment, and places dirty equipment and trash in designated area
- Trained new drivers in company policies, safety practices, and vehicle operation, contributing to a high-performing team environment.
- Exhibited strong attention to detail while completing necessary paperwork and documentation for each shipment, minimizing potential discrepancies.
- Interact with the airline representatives at the aircraft
- Operated with safety and skill to avoid accidents and delays.
- Inspected load security and checked for damages.
Motor Coach Operator
Veterans Affairs Hospital
05.2020 - 03.2021
- Drive one or more types of patient transport vehicles, including patient transport vans/buses and other types transport vehicles, capable of carrying up to 8 or more passengers, to and from VA Medical Center facilities, private healthcare facilities, and other private sector areas like patient homes, railway, bus stations, and airports.
- Perform operator maintenance such as checking fluid levels and air pressure in tires, cleaning and washing of vehicles, and performing inspection checklists to ensure safe and proper operation.
- Maintain records and document actions such as inspection checklists/forms and accident/incident reports.
- Operate stretcher vans, wheelchair vans, large passenger bus, and other vehicles as assigned, to transport patients.
- Drives predetermined and/or scheduled routes or special runs.
- Knows and abides by rules, laws and traffic regulations pertaining to ambulances.
- Check I.D. cards to ensure authorization of passengers as required.
- Drives through various types of traffic and possible weather conditions.
- Safely transport patients in a manner that minimizes disruption to personnel and ensures maximum comfort during travel, prevents shock, & ensures freedom of breathing.
- Provide friendly, polite, and courteous service.
- Administrative duties as needed.
Ramp Agent
Alaska Airlines
09.2019 - 05.2020
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Connected electrical power unit and hoses to aircraft.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Stocked aircraft cabins with necessary equipment and supplies.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Fueler
Menzies Aviation
10.2019 - 12.2019
- Operated fuel tank trucks, hydrant carts and stationary carts to fuel aircraft.
- Utilized advanced technology tools for precise measurement of delivered gallons, maintaining accuracy throughout the entire process.
- Achieved zero accidents or injuries through adherence to strict safety standards during all aspects of the refueling process.
- Ensured regulatory compliance by adhering to safety guidelines during fuel handling operations.
- Reduced downtime for refueling through effective scheduling and coordination with operators.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
Coach Operator
First Transit
06.2016 - 03.2018
- Maintained a clean and welcoming vehicle environment for passengers'' comfort and overall experience.
- Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
- Managed emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Fostered positive relationships with regular passengers by displaying a friendly yet professional demeanor during their commute time.
- Demonstrated adaptability by stepping in for other routes as needed to support team members during absences or emergencies.
- Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
- Reduced accidents by strictly adhering to safety protocols and conducting thorough pre-trip inspections.
- Maintained accurate records of incidents or mechanical issues encountered during shifts for efficient resolution.
- Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.
- Provided knowledgeable assistance to tourists or new riders regarding local destinations or transit options.
- Participated in regular safety meetings to stay current on new policies, procedures, and equipment updates.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Received excellent customer reviews for friendly, punctual transport services.
- Assisted passengers with inquiries and requests during trips.
- Calculated and collected fares from passengers.
Assistant Preschool Teacher
ABC Child Care & Learning Center
02.2014 - 02.2015
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Organized snack time and nap hours.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Established positive relationships with students and families.
- Guided students to develop social, emotional and physical skills.
- Incorporated music, art and literature into curriculum.
- Supported students in developing self-esteem and self-confidence.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Education
High School Diploma -
Alessandro High School
Hemet, CA06-2007
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Relationship building
- Strong work ethic
- Documentation accuracy
- Safe driving practices
- Attention to detail
- Effective communication
- Calm and patient demeanor
- Classroom management
- Helping students with special needs
Timeline
Restaurant Hostess
Bjs Restaurants Inc
01.2023 - 03.2024
CDL Driver
Gate Gourmet
11.2021 - 04.2022
Motor Coach Operator
Veterans Affairs Hospital
05.2020 - 03.2021
Fueler
Menzies Aviation
10.2019 - 12.2019
Ramp Agent
Alaska Airlines
09.2019 - 05.2020
Coach Operator
First Transit
06.2016 - 03.2018
Assistant Preschool Teacher
ABC Child Care & Learning Center
02.2014 - 02.2015
High School Diploma -
Alessandro High School
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