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Dedicated hospitality professional with extensive expertise in customer service and guest relations, specializing in front office and reservations. Proficient in hotel software systems, night audit procedures, and complaint handling, ensuring seamless operations and enhanced guest satisfaction. Demonstrates strong teamwork and collaboration skills, with a proven track record in upselling and promotion. Committed to maintaining high standards of facility inspection and cleanliness while enforcing night shift policies effectively. Career goals include advancing to a managerial role within the hospitality industry to further develop leadership capabilities.

Highly skilled professional with extensive experience in hospitality and healthcare environments. Demonstrates exceptional patience, tolerance, and stress resistance while excelling in conflict mediation and guest relations. Proficient in room preparation techniques, cleaning proficiency, and facility upkeep, ensuring a high standard of service. Adept at handling complaints, maintaining records, and managing documentation with precision. Expertise in night-time reception, concierge services, and night audit procedures. Committed to health and safety protocols including fire safety training, infection control protocols, and hazardous waste safety. Career goal: To leverage comprehensive skills in a dynamic role that enhances operational efficiency and guest satisfaction.

Dedicated professional with expertise in night reception operations and guest record management, ensuring seamless check-in and check-out processes. Proficient in facility inspections, maintenance, and security procedures, with a strong focus on fire safety training and night shift policy enforcement. Demonstrate exceptional customer service skills while managing cleaning, sanitation tasks, and laundry organisation. Career goals include advancing within the hospitality industry to enhance operational efficiency and guest satisfaction. Ready to use and develop communication, organisational, and multitasking abilities in Prisons Operations Officer role.

Experienced in hospitality with focus on night operations. Ensure guest safety and satisfaction through vigilant monitoring and prompt response to issues. Skilled in maintaining cleanliness and handling emergencies with calm and efficiency.

Alexandru Gama

Summary

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Night porter

Night porter

Health care assistant

Nurse

Education

Bachelor of Science - Computing and Digital Forensics and Cyber Security

Certificate of Higher Education - Science in Computer Systems Management

General nurse - Nursing

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Night porter

Night porter

Bachelor of Science - Computing and Digital Forensics and Cyber Security

Certificate of Higher Education - Science in Computer Systems Management

Health care assistant

Nurse

General nurse - Nursing

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