Alexandre Lecuyer
Galway,County Galway
Summary
Customer service and IT professional with extensive experience in query handling and issue resolution. Proven ability to support daily operations efficiently while maintaining high customer satisfaction. Strong communication and problem-solving skills enable effective collaboration in fast-paced environments.
Overview
8
8
years of professional experience
Work history
Customer Service Analyst (Accor) French/English
Oracle
Galway, Ireland
2024.06 - Current
- Provided technical support for Opera Cloud, servers, Simphony, XML interfaces, and Oracle Hospitality Integration Platform.
- Dedicated support for Accor, facilitating communication between Oracle and Accor, with a focus on resolving backlog cases efficiently for french properties.
Game Support Specialist FR/EN (Tier2)
Electronic Arts (EA)
Galway, County Galway
2022.06 - Current
- Support to players in French and English through phone, email, and in-game interactions regarding account billing, in-game services, and technical issues.
- Assisted quality verification team with server testing following updates.
EA games Customer/Tech Support Advisor (Tier 1)
Electronic Arts (EA)
Galway, County Galway
2021.11 - 2022.06
- Troubleshoot technical and billing issues with customers to enhance user experience and satisfaction.
French and English Customer Service Admin Support
Oracle
Galway, County Galway
2018.11 - 2021.10
- Assisted customer service team in providing technical support for Opera PMS, Simphony, RES3700, and IFC products.
- Supported Louvre Hotels Group by troubleshooting and resolving technical issues with multiple products.
EA games Customer/Tech Support Advisor (Tier 1)
Electronic Arts (EA)
Galway, County Galway
2017.11 - 2018.11
- Address technical and billing issues with customers to ensure seamless service and enhance overall customer experience.
Education
Advanced IT Support Technician Diploma with CompTI - IT Support
Pitman Training - Ireland West
Galway, County Galway 05/2021 - 09/2023
Skills
- Customer satisfaction focus
- IT and software support
- Analytical profiling
- French (CEFR: C2)
- English (CEFR: C1)
Timeline
Customer Service Analyst (Accor) French/English
Oracle
2024.06 - Current
Game Support Specialist FR/EN (Tier2)
Electronic Arts (EA)
2022.06 - Current
EA games Customer/Tech Support Advisor (Tier 1)
Electronic Arts (EA)
2021.11 - 2022.06
French and English Customer Service Admin Support
Oracle
2018.11 - 2021.10
EA games Customer/Tech Support Advisor (Tier 1)
Electronic Arts (EA)
2017.11 - 2018.11
Advanced IT Support Technician Diploma with CompTI - IT Support
Pitman Training - Ireland West
05/2021 - 09/2023