Alexandra Jade Ortiz
Thorold, ON
Summary
Hard Working Enforcement Assistant with 3+ years of Security Experience and a solid foundation in criminal justice. Successfully facilitated case management and supported law enforcement operations. Demonstrated analytical thinking and effective communication in high-pressure environments. Focus on issues of Human Justice and Behavior, including Trafficking, Smuggling, Domestic Violence, and Immigration.
Overview
7
7
years of professional experience
Work History
Deckhand
Niagara City Cruises
04.2024 - 11.2024
- Prepared vessels and floating docks for daily operations
- Moored lines during vessel maneuvers and alongside the dock
- Identified and brought forward risks, hazards, and opportunities on the job
- Participated in daily training talks and emergency drills, as well as performed safety functions as per muster lists and Safety Management Systems (Uphold ISO Standards)
Intern
City of Niagara Falls Office of the Mayor & CAO
02.2024 - 04.2024
- Created spreadsheets to help track project tasks and their progress
- Put together donation packages for causes supported by the mayor
- Supported with mailing out documents on behalf of the City of Niagara Falls to all of its residents
Practicum Student
Centre for Newcomers Calgary
09.2023 - 12.2023
- Organized and updated Client Logs and Attendance Records
- Assisted in providing Counselling related to issues of Domestic Violence in English and Spanish
- Maintained professional communication with Clients, Families, Probation Officers, and Lawyers
- Conducted program intakes and document gathering in English and Spanish
Student Inland Enforcement Officer - Danger Opinions
Canada Border Services
05.2022 - 09.2023
- Tracked and organized client files to ensure easy access to information
- Ensured confidentiality of all data examined
- Translated documents and aided in interviews spoken in Spanish for maximum understanding
- Wrote up reports, requested legal documents and cooperated with others while maintaining positive relationships with organizations outside of the Agency
Holiday Market Sales - Seasonal
Devon and Lang
11.2021 - 12.2022
- Engaged with customers and communicated product knowledge
- Tracked inventory and communicated shortages to management for efficiency
- Packed up inventory for transport to warehouse at market conclusion
Sales Associate
Wine and Beyond
03.2022 - 05.2022
- Uphold Liquor Laws to prevent sales to minors.
- Run samples booth while maintaining professional safety and health code standards.
Sales Associate
Atmosphere
10.2020 - 07.2021
- Portrayed excellent communication skills to share available goods and service opportunities successfully
- Continuously kept the sales floor as well as back rooms organized and clean
- Managed and used the POS system to maximize timely sales conversions
Customer Service Associate
Staples Canada (Aug 2017 - Oct 2020)
08.2017 - 10.2020
- Managed a fast-paced settings while maintaining a high level of communication with each customer
- Trained fellow associates on the most effective ways to use the POS system and all other cashier responsibilities
- Cash out all POS systems at the end of each night to ensure proper money tracking
Education
Bachelor of Arts - Criminal Justice
Mount Royal University
12.2023
High school Diploma -
Ernest Manning High School
06.2019
Skills
- Database Utilization: NCMS, GCMS, OMS, ORCA, JOIN
- Spreadsheet Development and Management
- Case Management
- Relationship Building and Management
- Report Writing
- Maintaining Confidentiality
- Data Compilation
- Task Prioritization and Efficiency
- Team Collaboration
- Safety Awareness
- Microsoft Office Suite
- Customer Experience
Certificates And Awards
- Marine Emergency Duties training certificate, 04/26/24
- ProServe Liquor, 01/17/27
- Standard First Aid C and CPR/AED, 08/12/26
- Ontario Ministry of Labor. Worker Health and Safety Awareness in 4 Steps Certificate, 02/27/24
- Alberta Health Services. Trauma Informed Care Certifications
- Dean's Honor Roll, Fall 2022, Winter 2020, Fall 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Deckhand
Niagara City Cruises
04.2024 - 11.2024
Intern
City of Niagara Falls Office of the Mayor & CAO
02.2024 - 04.2024
Practicum Student
Centre for Newcomers Calgary
09.2023 - 12.2023
Student Inland Enforcement Officer - Danger Opinions
Canada Border Services
05.2022 - 09.2023
Sales Associate
Wine and Beyond
03.2022 - 05.2022
Holiday Market Sales - Seasonal
Devon and Lang
11.2021 - 12.2022
Sales Associate
Atmosphere
10.2020 - 07.2021
Customer Service Associate
Staples Canada (Aug 2017 - Oct 2020)
08.2017 - 10.2020
High school Diploma -
Ernest Manning High School
Bachelor of Arts - Criminal Justice
Mount Royal University
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