Alexandra Smith
Harlingen,TX
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.
Overview
15
15
years of professional experience
1
1
Certification
Work History
GME Program Manager
UT Rio Grande Valley -School of Podiatric Medicine
04.2024 - Current
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Assisted in budget planning and allocation, ensuring optimal resource utilization for maximum ROI on marketing investments.
- Maximized cost savings for the department through thorough budget planning, forecasting, and tracking.
- Assisted in budget planning, providing key insights into operational costs and potential savings opportunities.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Collaborated with Hospital leadership to set priorities based on medical needs, resource capacity and risk exposure.
- Manages all GME Program Coordinators to ensure that programs are following CPME/RRC rules and regulations and all programs are in compliance with GME policies and procedures and departmental.
- Ensures that the GME Office is in compliance with GME policies and procedures and related departmental policies.
- Manages accreditation activities - CPME Site Visits, Internal Reviews, annual program reviews, etc.
- Oversees and participates in the hiring, training, and evaluation of assigned staff.
- Coordinates educational activities that support the Institutional GME Office curriculum and adhere to CPME requirements.
- Assists the Associate Dean and Program Directors with updating/creating, distributing, interpreting and enforcing program policies for the Annual Program Policy Review.
- Monitors CPME Resident & Faculty Surveys for completion.
- Coordinates new resident GME personnel forms.
- Prepares and plans orientation week schedules and training.
- Provides oversight for Program Coordinators, Residents/Fellows, and Faculty on the use of new innovations.
- Establishes operating procedures, policies, and guidelines that will make the residency programs perform more efficiently.
- Coordinates new Resident onboarding, including uploading all information to New Innovations.
- Monitors distribution of Educational Funds and completes all necessary GME forms.
- Maintains and provides IRIS documentation (annual rotation schedules (monthly/weekly)) as requested.
- Assists the Associate Dean for GME and faculty in planning, developing, and implementing residency/fellowship program quality improvement activities.
- Ensures appropriate board eligibility or certification for specialty or subspecialty programs, as stipulated in CPME Program Requirements.
- Oversees the resident/fellow recruitment and selection process.
- Liaison between all Program Directors, Program Coordinators, residents/fellows, faculty, participating sites, and other departments and the GME Office.
GME Residency Program Coordinator - Family Medicine
UT Rio Grande Valley - School of Medicine
02.2017 - 03.2024
- Coordinate educational activities that support the programs curriculum and adhere to ACGME requirements.
- Provide guidance to residents/fellows on program and GME policies, and non-clinical aspects of the program.
- Coordinate creation, dissemination and monitoring of annual rotation, clinic and call schedules; updates schedules periodically to maintain accuracy.
- Coordinate accreditation activities - ACGME Site Visits
- Interim Program Coordinator for Accreditation site visits for Psychiatry, Preventive Medicine, Graduate Medical Education and Family Medicine).
- Perform AAMC GME Track / FREIDA updates.
- Set-up and/or download ERAS applications.
- Managed annual residency recruiting activities for assigned population.
- Prepare information for ranking meeting(s).
- Enters rank order list for NRMP.
- Coordinate the planning and preparation of the annual Graduation event under the supervision of Program Director.
- Monitors compliance of GME Exit Survey completion.
- Submits list of Certificates of Completion to GME Office.
- Coordinate the gathering of all data forms, final evaluations, procedure logs, pagers, badges and final program letter of completion for graduating residents training files.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Administrative Coordinator - Graduate Medical Education
UT Rio Grande Valley - School of Medicine
09.2015 - 02.2017
- Administrative support in the operations of the GME department
- Served as Liaison with other departments on policies, procedures and practices
- Assist Administrator with fiscal and Administrative activities and accounts reconciliation
- Performed as Interim Program Coordinator on several ACGME Program Accreditation visits
- Department accounts reconciliation
Administrative Assistant- Associate Graduate Medical Education
UT Health Science Center San Antonio- RAHC
06.2014 - 08.2015
- Compile and analyze information for inclusion in reports
- Assist the Dean for GME with travel requests and support GME department
- Assist with Onboarding process for new residents
- Provide Resident Orientation Support
Secretary
Episcopal Day School
06.2011 - 05.2014
- Prepare reports, manage correspondence and documents
- Process tuition payments
- Maintain school database
- Assist School Directors with daily administration tasks
- Manage and support IT with WEBPAGE Management
Administrative Assistant
National Welding Process S. de R.L.
02.2010 - 07.2010
- Assist with finance reports and daily administrative activities
- Customer service
- Support payroll activities
- Manage purchasing and delivery of materials
- Company Budget management
- Public relations
Education
Master in Healthcare Sciences - Healthcare
UT Rio Grande Valley
TX01.2017
Bachelor of Science - Marketing
Universidad Del Noreste De Mexico
Mexico01.2009
Skills
- Administration Skills
- Costumer Service
- Sales and Marketing
- Team Member
- Time Management
- Team Leadership
- Strong Work Ethic
- Professionalism
- Problem-solving
- Program management
- Verbal communication
- Budget planning and development
Certification
- C-TAGME - Training Administrators in Graduate Medical Education - 2021
- Supervisors of Excellence Training
- Ally Safe Zone Training
- LEAP: Diversity & Inclusion Workshop
Affiliations
- American Association of Healthcare Administrative Management
- Association for Family Medicine Administrators
- GME Program Coordinators Committee Chair - 2019
- FM Wellbeing Committee Co-chair - 2021
- Member of the Marketing and Planning Committee at AFMA
- UTRGV SOM OLEC Member
Recommendation Letters
Available upon request.
Electronic Management
- ACGME
- ERAS/NRP
- FREIDA
- AMA
- American Board of Family Physicians
- New Innovations
- UTRGV Peoplesoft
- Athena
- Epic -Basic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
GME Program Manager
UT Rio Grande Valley -School of Podiatric Medicine
04.2024 - Current
GME Residency Program Coordinator - Family Medicine
UT Rio Grande Valley - School of Medicine
02.2017 - 03.2024
Administrative Coordinator - Graduate Medical Education
UT Rio Grande Valley - School of Medicine
09.2015 - 02.2017
Administrative Assistant- Associate Graduate Medical Education
UT Health Science Center San Antonio- RAHC
06.2014 - 08.2015
Secretary
Episcopal Day School
06.2011 - 05.2014
Administrative Assistant
National Welding Process S. de R.L.
02.2010 - 07.2010
- C-TAGME - Training Administrators in Graduate Medical Education - 2021
- Supervisors of Excellence Training
- Ally Safe Zone Training
- LEAP: Diversity & Inclusion Workshop
Master in Healthcare Sciences - Healthcare
UT Rio Grande Valley
Bachelor of Science - Marketing
Universidad Del Noreste De Mexico
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