Alexandra Gaughran

Achievements and responsibilities:
• Dealing with inbound calls from customers with emergency and non-emergency breakdowns, obtaining detailed information to pass on to my engineers.
• Escalating, if needed, queries to product centres outside of the UK, communicating with other departments, and working together to solve queries.
• Handling complaints and following them through until they are fully resolved, being willing to go the extra mile to accommodate the customer.
• Responsible for the department’s accounts, including expenses and invoices, and general office admin.
• Volunteering for office First Aider and Fire Marshal roles.
• Providing training for new starters in similar roles as myself.

Achievements and responsibilities:
• Managed a large account within a vehicle logistics company.
• Liaised between customers to arrange collections and deliveries of vehicles.
• Worked with in house computer systems to access information.
• Communicate with planners, driver coordinators and other departments to solve issues with
• collections.
• Know processes and implement them where necessary.
• Relayed information in a concise and clear manner.
• Quickly understood and interpreted customers’ needs and wants, i.e., reading between the
• lines.

Achievements and responsibilities:
• Daily care of 42 residents, both individually and part of a team, maintaining personal hygiene,
• including bathing and toileting.
• Providing a personal service, adapting to each individual’s needs.
• Kept up to date with health and safety regulations and legislation, via training, and adhered to these in all aspects of care.
• Daily monitoring and upkeep of personal records.
• Communication with residents and relatives with regard to upkeep of care.
• Reassured residents with dementia within a high-pressure environment.
• Completed NVQ2 in Health Care.