Alexander Glaszer
Dublin,Ireland
Summary
As a Senior Digital Specialist based in Dublin, I thrive at the intersection of technology, strategy, and transformation. With a strong foundation in cloud and AI solutions, I help organisations unlock their digital potential by driving adoption, aligning innovation with business outcomes, and accelerating workforce readiness for the AI era. My work spans cross-functional collaboration, strategic enablement, and milestone-driven execution. Whether leading Copilot adoption initiatives, orchestrating digital transformation across European markets, or supporting executive alignment, I bring clarity, urgency, and impact to every engagement. I'm passionate about building resilient digital cultures and empowering teams to embrace change.
Overview
8
8
years of professional experience
Work history
Senior Solution Specialist
Microsoft
Dublin, Ireland
12.2024 - Current
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Crafted compelling pitches for securing high-value deals with clients.
- Oversaw the entire sales cycle from initial contact till finalisation resulting in smooth transactions.
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
- Conducted regular follow-ups with potential customers, securing new deals.
- Established long-term partnerships by understanding and meeting client needs.
Digital Technical Specialist - M365 Copilot
Microsoft
Dublin, Ireland
08.2024 - 12.2025
- Provided expert technical support, resulting in increased user satisfaction.
- Enhanced system performance by implementing new technical strategies.
- Managed multiple projects simultaneously whilst maintaining high standards of workmanship and meeting deadlines.
- Resolved complex technical issues with proactive troubleshooting techniques.
- Established strong relationships with clients through excellent customer service skills.
Digital Customer Success Manager - Modern Work & S
Microsoft
Dublin, Ireland
01.2024 - 08.2024
- Managed key accounts to enhance recurring revenue streams.
- Fostered a positive work environment promoting teamwork and collaboration among staff members.
- Resolved escalated issues with detailed problem-solving skills.
- Piloted the introduction of new products or services into the market, reinforcing brand reputation among existing clients, specifically M365 Copilot
Senior Solution Engineer
Salesforce
Dublin, Ireland
08.2021 - 12.2023
- Designed custom-made IT solutions to meet specific corporate needs.
- Constructed tailored sales pitches, capturing interest from potential buyers.
- Led product training sessions for internal teams, boosting overall product understanding.
- Actively participated in trade shows and industry events, promoting brand presence.
- Raised awareness about company products through public speaking engagements.
- Identified potential business opportunities for revenue growth.
- Provided individual coaching, strengthening employee confidence and competence.
Senior Solution Consultant
oneresource
Wil, Switzerland
01.2021 - 08.2021
- Resolved complex technical issues, ensuring smooth workflow processes.
- Streamlined project management procedures by utilising relevant software tools.
- Simplified complex technical jargon for non-technical stakeholders during project discussions.
- Streamlined business processes by implementing efficient SAP solutions.
- Contributed to SAP system design, build and deployment, leading implementation across lifecycle.
Senior Application Consultant
valantic
St.Gallen, Switzerland
04.2020 - 12.2020
- Resolved complex technical issues, ensuring smooth workflow processes.
- Streamlined project management procedures by utilising relevant software tools.
- Simplified complex technical jargon for non-technical stakeholders during project discussions.
- Streamlined business processes by implementing efficient SAP solutions.
- Contributed to SAP system design, build and deployment, leading implementation across lifecycle.
Team Lead/Senior Solution Consultant
oneresource
Wil, St.Gallen
11.2017 - 04.2020
- Led weekly meetings, providing clear direction on project objectives.
- Streamlined project management processes to ensure timely delivery of tasks.
- Facilitated open dialogue with stakeholders to manage expectations effectively.
- Implemented quality control measures leading to significant error reduction.
- Identified skill gaps within the team and organised relevant training sessions.
- Managed complex projects, ensuring high-quality outputs.
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
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Languages
English
Fluent
German
Native
Timeline
Senior Solution Specialist
Microsoft
12.2024 - Current
Digital Technical Specialist - M365 Copilot
Microsoft
08.2024 - 12.2025
Digital Customer Success Manager - Modern Work & S
Microsoft
01.2024 - 08.2024
Senior Solution Engineer
Salesforce
08.2021 - 12.2023
Senior Solution Consultant
oneresource
01.2021 - 08.2021
Senior Application Consultant
valantic
04.2020 - 12.2020
Team Lead/Senior Solution Consultant
oneresource
11.2017 - 04.2020