Alex Travers
Prosperous, Co.Kildare,
Summary
Recently designated APA in Loans & Regulation through IOB, with a successful track record across SME B2B account management, consumer credit qualification, and retail operations. Strong communicator focused on rapport building and client retention.
Overview
4
4
years of professional experience
Work History
Business & Retail Sales Advisor
Vodafone
Naas
04.2025 - 01.2026
- Served as the store's designated Business in Retail (BIR) specialist, managing account portfolios, contract renewals, and tailored telecommunication/broadband solutions for local SME clients.
- Conducted detailed discovery sessions with business owners to evaluate operational requirement, cross-selling multi line packages, fixed-line products, and digital business tools.
- Performed mandatory AML and KYC documentation checks and credit assesments for business and consumer accounts in line with strict internal and GDPR guidelines.
- Tracked B2B leads, managed follow-ups and logged interaction histories via CRM tools, consistently meeting monthly KPI's across both B2B and consumer streams.
Sales Executive
Keary's Carstore
Dublin 12
03.2023 - 12.2024
- Conducted structured intake discovery assessing employment stability, income feasibility, and budget parameters to qualify leads for finance options before transferring them to the F&I team.
- Built strong rapport with clients through active listening and consultative communication.
- Accumulated an active network of personal referrals and repeat buyers through post sale follow ups, regular check ins, and delivering high quality customer service.
- Successfully presented and sold secondary protection products including GAP insurance, SMART repair policies, and paint protection packages, consistently hitting add-on targets.
- Consistently met and exceeded monthly unit sales targets while maintaining high customer satisfaction scores.
Duty Supervisor
Centra
Lucan & Kildare Town
06.2022 - 09.2022
- Executed daily cash office operations, managing till reconcilliations, safe drops, card terminal balancing, and float distribution with zero discrepancies.
- Supervised teams during peak trading hours, delegating responsibilities while maintaining efficient customer flow and service standards.
- Acted as the senior contact on shift to resolve escalated customer queries, manage site operational issues, and ensure full adherence to store security protocols.
- Showcased regional flexibility and operational versitility, stepping in to supervise shifts across both suburban retail and high-volume forecourt sites.
Education
APA Loans & Regulations -
The Institute of Banking
Remote, Ireland08-2026
Leaving Certificate -
Salesian College Celbridge
06-2021
Skills
- Consultative Selling
- CPC & AML Compliance
- Client Rapport & Referral Generation
- CRM & Sales Pipeline Management
- Teamwork & Interpersonal Skills
- Conflict Resolution & Customer Care
- Time Management & Prioritisation
- Work Ethic & Self-Motivation
Timeline
Business & Retail Sales Advisor
Vodafone
04.2025 - 01.2026
Sales Executive
Keary's Carstore
03.2023 - 12.2024
Duty Supervisor
Centra
06.2022 - 09.2022
APA Loans & Regulations -
The Institute of Banking
Leaving Certificate -
Salesian College Celbridge