Alex O'Brien
Leixlip
Summary
After achieving my Bachelor's Degree in Business Studies from DCU in 2021, my professional background began in customer service in the retail-banking sector before I gravitated towards an operations role in DLL where I have spent the last two years gaining detailed insights into the business of vendor finance and both the operational and sales sides of hard assets leasing, as well as developing a better understanding of the industries in which DLL operates and pursuing further education in my own time. In applying for this role I am hoping to apply what I have learned, and the relationships I have built whilst at DLL, to other areas of the business, with the goal of better understanding the wider range of the services that DLL offer, developing meaningful relationships with key stakeholders and further developing my career and professional experience/education within DLL.
Overview
4
4
years of professional experience
Work History
Sales Support Administrator, Full Time
DLL Leasing DAC Ireland
Dublin
2022.01 - Current
- Member of Sales Support team within Operations department.
- Work closely with various teams within Operations and Sales to process finance agreements for customers in the Food and Agriculture sector as well as in Construction, Transport and Industrial.
- Coordinate training for new employees.
- Identify opportunities for process improvement within the department.
- Make sure that all paperwork was completed accurately and submitted in a timely fashion.
- Responsible for onboarding new dealers.
- Work with global vendors and dealerships across Ireland on a daily basis.
- Oversee more complex deals for some of our larger CT&I customers/vendors/dealers, including Jungheinrich.
- Chair of CAP (change approval process) Committee, organizing meetings for stakeholders and overseeing the administration of any newly proposed organizational changes and/or implementations, e.g., new vendor partners, new vendor schemes, changes in processes/systems etc.
- Oversee individual projects separate from usual responsibilities, e.g., Kofax coordinator.
- Work closely with DLL counterparts domestically and globally to improve systems performance and processes, conduct systems testing, and deliver reporting to CT&I vendors.
Client Services Representative, Full Time
Pitney Bowes
Sandyford
2021.09 - 2021.12
- Worked with corporate and public sector clients to resolve all post sale queries, particularly regarding billing and invoice queries.
- Liaised and communicated with other business partners/departments to resolve queries and improve overall client experience.
- Researched potential solutions to client issues or questions using available resources.
- Ensured that all customer service standards were met at all times.
- Managed and monitored the resolution of client issues to maximize client retention and implement improvements.
Customer Service Advisor, Full Time
Permanent TSB
Blackrock, Dublin
2020.02 - 2021.09
- Worked as a Customer Service Advisor during the implementation of the PSD2 legislation, with Visa credit card training completed shortly after.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Managed complex customer accounts requiring special attention or escalation.
- Researched account information when necessary to resolve customer issues quickly.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Developed relationships with customers through proactive follow-up.
Education
BBA - Bachelors of Business Studies
DCU Business School
Dublin2021-05
BBA - Bachelors of Business Studies
EDHEC Business School
Nice, France2020-01
APA in Loans, Life Assurance & Pensions - Banking And Financial Planning
IOB
Skills
- Collaboration and teamwork - experience working multiple departments concurrently
- Working efficiently to deadlines
- Customer/client skills - ability to maintain positive working relationships with partners
- Attention to detail
- Organization/Time management
- Target and solution oriented
- Proficient in the use of internal systems
- Supplier Relations
- Process Streamlining
- Ability to learn quickly and adapt to changing circumstances and new challenges
- Can also effectively work independently where required
Accomplishments
- Awarded top performer of Q2 for DLL Ireland in July 2023.
- Awarded Operations employee of the month in first month at DLL.
- Lived and studied in Nice, France from August 2019 to January 2020 for the Erasmus Program, achieving a B2 standard in the French language in accordance with the CEFR Global Scale.
- As of 2023, achieved APA status for Loans, Life Assurance, and Pensions from the Irish Institute of Banking.
Hobbies and Interests
- Member of local football team Liffey Bank F.C. - enthusiastic about gym and general fitness also.
- Music - enjoy writing and playing music on guitar.
- Enthusiastic about travelling and seeing other countries and cultures.
References
Available upon request
Timeline
Sales Support Administrator, Full Time
DLL Leasing DAC Ireland
2022.01 - Current
Client Services Representative, Full Time
Pitney Bowes
2021.09 - 2021.12
Customer Service Advisor, Full Time
Permanent TSB
2020.02 - 2021.09
BBA - Bachelors of Business Studies
DCU Business School
BBA - Bachelors of Business Studies
EDHEC Business School
APA in Loans, Life Assurance & Pensions - Banking And Financial Planning
IOB
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