Alex McClain
Houston,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Receptionist and Administrative Assistant
Tourmaline Skin Care
05.2024 - 11.2024
- Maintaining security and telecommunications system
- Answered and directed a high volume of incoming calls daily, ensuring seamless communication within the office
- Scheduled and coordinated appointments for senior management, optimizing their calendars and ensuring punctuality
- Organized and maintained client records, improving document retrieval time by 25%
- Managed the front desk during peak hours, greeting and directing over 150 visitors daily
- Assisted in the preparation and processing of monthly billing statements, reducing billing discrepancies by 15%
Customer Service Representative
FedEx
01.2023 - 05.2024
- Facilitated customer inquiries and detailed shipping consultations, increasing first-contact resolution by 40%
- Processed high-volume transactions efficiently, resulting in a significant improvement in daily objectives completion by 35%
- Developed customer service protocols, standards and procedures to improve customer satisfaction and loyalty
- Built relationships with customers to ensure repeat business and positive reviews
- Assisted in training new customer service representatives to ensure consistent customer service standards
QA Administrator
FedEx
11.2020 - 01.2023
- Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service
- Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time
- Serves as a customer’s first line of contact for a variety of issues
Education
Diploma -
Tomball Memorial High School
Associate of nursing -
Lonestar CC
01.2025
Skills
- Communication skills
- Leadership
- Customer service
- Team management
- Problem-solving
- Order processing
- Sales strategy
- Inventory management
- Shipping logistics
- POS operation
- Digital sales tracking
- Conflict resolution
- Telephone skills
- Organization skills
Languages
English
Spanish
Timeline
Receptionist and Administrative Assistant
Tourmaline Skin Care
05.2024 - 11.2024
Customer Service Representative
FedEx
01.2023 - 05.2024
QA Administrator
FedEx
11.2020 - 01.2023
Associate of nursing -
Lonestar CC
Diploma -
Tomball Memorial High School
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