Alex Kavanagh
Rathnew,Ireland
Summary
Compliance and Risk professional experienced in operational, onboarding, and risk functions within regulated payments environments. Coordinates processes and engages stakeholders to deliver structured outputs aligned with business priorities. Translates complex regulatory information into actionable insights, enhancing decision-making and operational efficiency.
Overview
11
11
years of professional experience
Work History
Motor claims handler
Accident repair management
07.2026 - 08.2026
- Handled customer inquiries via incoming calls
- Provided clear instructions to garages for repairs
- Utilized horizon systems for effective data management
- Conducted checks for compliance with policies
Onboarding and Account Management Specialist
Segpay Payments International
, Ireland
08.2023 - 04.2026
- Managed end-to-end merchant onboarding processes in regulated environment, ensuring compliance and operational requirements were met
- Acted as a key point of contact for banks and senior stakeholders, resolving onboarding and risk-related queries efficiently
- Conducted KYC/KYB checks, document verification, visa checks, and national register searches, translating findings into clear risk outcomes
- Performed site reviews and match checks to identify compliance, fraud, and reputational risks, supporting informed decision-making
- Served as primary contact for banks and senior stakeholders, efficiently resolving onboarding and risk-related queries
- Trained new hires on onboarding, compliance, and risk procedures, promoting process consistency and knowledge sharing
E-Commerce Team Leader
EVO Payments International
08.2022 - 08.2023
- Coordinated payment processing operations in a regulated environment, ensuring alignment with business priorities and risk controls
- Managed escalations for payment risk, merchant issues, and operational incidents, delivering timely updates and resolutions
- Ensured adherence to internal controls and service standards, facilitating governance and compliance oversight
- Monitored KPIs and operational performance, aiding in reporting and driving continuous improvement initiatives
- Acted as a central liaison for offshore teams, ensuring clear communication and alignment across workflows
Customer Service Representative
EVO Payments International
02.2020 - 08.2022
- Processed payments and conducted account verification checks to ensure compliance with regulations
- Identified and escalated potential fraud risks and discrepancies, contributing to effective risk mitigation
- Identified and escalated potential fraud risks and discrepancies, supporting risk mitigation processes
- Maintained accurate documentation and consistently adhered to compliance procedures to support operational integrity
Leisure Assistant / Instructor
DLR Leisure
Ballyogan
01.2016 - 12.2020
- Delivered structured classes and services, fostering customer engagement and enhancing overall experience
- Managed secure payment processing and cash handling, ensuring accuracy and trust
- Maintained high service delivery standards, contributing to operational success and customer satisfaction
Education
Leaving Certificate -
Gorey Community School
Skills
- Claims Management
- Claims Process Optimization
- Claims Management Systems
- Claims Reporting Tools
- KYC/KYB & Compliance Controls
- Document verification
- Fraud Detection & Issue Escalation
- Risk Assessment & Insight Delivery
- KPI Monitoring & Reporting
- Stakeholder communication
- Cross-Team Collaboration
Languages
English
Personal Information
Driving License: Full driving licence
Schedule
Available Monday to Friday / flexible schedule
Availability
Open to full-time or part-time roles
Timeline
Motor claims handler
Accident repair management
07.2026 - 08.2026
Onboarding and Account Management Specialist
Segpay Payments International
08.2023 - 04.2026
E-Commerce Team Leader
EVO Payments International
08.2022 - 08.2023
Customer Service Representative
EVO Payments International
02.2020 - 08.2022
Leisure Assistant / Instructor
DLR Leisure
01.2016 - 12.2020
Leaving Certificate -
Gorey Community School