Alex Craig
Killenard, County Laois
Summary
Dynamic and dependable Food and Beverage Assistant at Killashee Hotel, recognized for exceptional guest service and adaptability under pressure. Proven ability to enhance customer satisfaction through effective communication and up-selling techniques, contributing to increased restaurant sales. Strong team player with a solid foundation in customer service and a certificate in Sports & Nutrition.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Assistant
Killashee Hotel - FBD Hotel & Resort
Naas
05.2023 - Current
- Checked on guests during meals to ensure satisfaction with each course.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted customers, provided menus and answered questions about menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Responded to ad hoc cleaning duties at end of shift.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Provided exceptional service to high volume of daily customers.
Green Keeper
Heritage Golf Club
11.2022 - 05.2023
- Wanted to work in the outdoors and an opportunity arose to work on the golf course of The Heritage Golf Club
- Enjoyed working on the course and being given instruction to get tasks done in a quick manner
- Was given responsibility by Head Green Keeper and praised for being a hard worker at a young age
- Shifts were early in the morning so greens, tee boxes and bunkers were groomed and ready for golfers in the morning and throughout the day
Shop Floor
GALA Shop
10.2022 - 11.2022
- As part of my Transition Year I worked in our local shop in the village to get an understanding of customer service, facing and dealing with the public in a professional manner, working in a small team environment and taking direction from the owner
- Over a period of a week I quickly understood my duties and the owner trusted me to use my own initiative to carry out the tasks and be entrusted to get the job done correctly
Education
Leaving Cert -
Newbridge College
Newbridge07-2025
Junior Cer&ficate -
Knockbeg College
01.2022
Skills
- Versatile Team Player
- Dependable & Responsible
- Newbridge College Rugby 1st Team for 2yrs
- Customer service
- Team collaboration
- Initiative
- Adaptability and resilience
- Guest services
- Adaptability under pressure
- Cross-training capabilities
- Reliability and punctuality
Hobbies and Interests
I played for Newbridge College Rugby 1st team for 2 years. We came 2nd in Leinster Schools Rugby Cup in 2024, I used to play U17 Rugby for Naas, U17 North Midlands Rugby Team, Portarlington U17 Hurling Team and the U17 GAA for O'Dempsey's which has helped to develop my skills for working in a team environment and to be disciplined. In my spare time I enjoy listening to music, playing golf, watching Formula 1 Racing and spending time with my friends and family.
Clubs And Memberships
- O'Dempseys GAA Club
- Portarlington U17 Hurling Team
- Naas U17 Rugby Team
- Knockbegg College Basketball Team
- Knockbegg GAA Team
Accomplishments
- U17 North Midlands Rugby Team
- U15 Laois GAA Graduate Team
- Cumann na mBunscol 2018
Certification
- Certificate in Computers
- Certificate in Sports and Nutrition
References
References available upon request.
Timeline
Food and Beverage Assistant
Killashee Hotel - FBD Hotel & Resort
05.2023 - Current
Green Keeper
Heritage Golf Club
11.2022 - 05.2023
Shop Floor
GALA Shop
10.2022 - 11.2022
Leaving Cert -
Newbridge College
Junior Cer&ficate -
Knockbeg College
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