Alex Cooke
Clontarf,Dublin
Summary
Driven and adaptable professional with experience in a fast-paced financial services environment. A strong customer-centric approach, demonstrating exceptional time management capabilities, excelling in collaborative environments. A natural inclination towards teamwork and fostering positive interpersonal relationships drive success in group settings. Eager to contribute and grow through the Jameson Graduate Programme.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Junior Associate - Investment Servicing
Waystone
Dublin
2024.09 - Current
- Built strong relationships with clients and acted as key point of contact for resolving queries and service issues.
- Managed day-to-day investment operations across client portfolios, including bond trades, FX rolls, cash management, and trade booking/settlement.
- Worked with internal teams and external partners to coordinate activity and ensure smooth client experience.
- Attended client meetings, communicated updates clearly, and helped resolve issues in professional and timely manner.
- Trained new staff member on team processes and day-to-day responsibilities, providing ongoing support and guidance.
- Reviewed colleague work and approved high-value transactions, showing strong attention to detail and accountability.
- Prepared regular reports and updates for clients and internal teams, ensuring information was clear, accurate, and delivered on time.
Events Staff
DollHouse The Agency
, Dublin
2023.05 - 2024.01
- Successfully executed promotional events for various clients (White Claw & NOW).
- Engaged with customers in friendly and approachable manner to create positive brand experience.
- Assisted in organizing event materials, ensuring smooth and visually appealing presentation.
- Collaborated with team of event staff to coordinate and manage event flow.
- Resolved real time problems and issues.
- Consistently exceeded sign-up promotional targets (50 free trial sign-ups daily).
- Encouraged customers to engage with activities, providing excellent brand exposure.
Accounts Assistant
Nurse on Call
, Dublin
2024.02 - 2024.08
- Issued 400+ invoices weekly, taking responsibility for invoicing high-value clients to ensure client satisfaction.
- Supported Finance department and collaborated with cross-functional teams to deliver financial insights and accurate billing.
- Resolved client inquiries and issues, improving overall client experience.
Waiter
With Taste
, Dublin
2021.08 - 2022.06
- Exemplified exceptional service at high-profile events (Mansion House and National Gallery of Ireland), ensuring outstanding dining experience for esteemed clientele.
- Contributed significantly to success of various events by performing diverse tasks, displaying versatility in service roles.
- Demonstrated efficient various abilities in high-pressure, fast-paced dining environment, consistently delivering exceptional service to up to 30 guests (3/4 tables) simultaneously.
- Maintained impressive efficiency rating, ensuring prompt and accurate order delivery while upholding service quality standards
Customer Service Representative
Majorel
, Dublin
2019.06 - 2019.09
- Delivered exceptional support to Barclaycard rewards members through telephone assistance and remote control software.
- Resolved queries at first point of contact via appropriate medium and in line with agreed service levels.
- Completed all administrative and data entry work to a high quality within agreed timescale, and ensured that team leader was kept informed of all relevant customer service, quality or system issues.
- Managed over 40 client calls per day, ensuring service above percentage metric set by Majorel.
Education
Bachelor of Science - Economics & Finance
Technological University Dublin
2019.01 - 2023.01
Secondary School -
Belvedere College S.J.
Skills
- Belvedere Sleep-out in aid of the homeless
- Clontarf GAA Nursery coaching
- Captain of Clontarf Rugby u18s
- Clontarf GAA
- Travelling
Timeline
Junior Associate - Investment Servicing
Waystone
2024.09 - Current
Accounts Assistant
Nurse on Call
2024.02 - 2024.08
Events Staff
DollHouse The Agency
2023.05 - 2024.01
Waiter
With Taste
2021.08 - 2022.06
Customer Service Representative
Majorel
2019.06 - 2019.09
Bachelor of Science - Economics & Finance
Technological University Dublin
2019.01 - 2023.01
Secondary School -
Belvedere College S.J.