Alex Cooke
Clontarf
Summary
Dedicated individual with strong analytical skills and a customer-centric approach, committed to exceeding expectations. Excel in both independent and collaborative environments, fostering positive relationships to drive success.
Overview
5
5
years of professional experience
Work History
Accounts Assistant
Nurse on Call
Dublin
02.2024 - Current
- Managed payroll and registration, handling sensitive information with precision and discretion.
- Proficiently address and resolve client inquiries and issues, balancing customer satisfaction with account requirements. Recognize necessity to escalate matters when expedited resolution is unattainable.
- Generated weekly invoices, maintaining discussed performance targets.
- Identified discrepancies in reports, prompting creation of credit notes and adjustments to accounts.
- Provided support to Finance department while collaborating with cross-functional teams to deliver financial insights, accurate billing, and support decision-making processes.
Customer Service Representative
Majorel
Dublin
06.2019 - 09.2019
- Delivered exceptional support to Barclaycard rewards members through telephone assistance and remote control software.
- Resolved queries at first point of contact via appropriate medium and in line with agreed service levels.
- Completed all administrative and data entry work to a high quality within agreed timescale, and ensured that team leader was kept informed of all relevant customer service, quality or system issues.
- Managed over 40 client calls per day, ensuring service above percentage metric set by Majorel.
Event Assistant
DollHouse The Agency
Dublin
05.2023 - 01.2024
- Successfully executed promotional events for various clients (White Claw & NOW).
- Engaged with customers in friendly and approachable manner to create positive brand experience.
- Assisted in organizing event materials, ensuring smooth and visually appealing presentation.
- Collaborated with team of event staff to coordinate and manage event flow. Resolved real time problems and issues.
- Consistently exceeded sign-up promotional targets (50 free trial sign-ups daily).
- Encouraged customers to engage with activities, providing excellent brand exposure.
Education
Bachelor of Science (Hons) in Economics & Finance
Technological University Dublin
Dublin10-2023
Belvedere College S.J.
Dublin06-2019
Skills
- Analytical skills
- Customer service
- Ability to work in independent and collaborative environments
- Communication and interpersonal skills
- Client rapport
- Hardworking, strong attention to detail and good problem solver
Personal & Community Involvement
- Belvedere Sleep-out in aid of the homeless (2019, 2020)
- Belvedere Christmas raising funds for Temple Street Children's Hospital (2016,2017,2018)
- Belvedere soup run for the homeless
- Clontarf GAA Nursery coaching
- Peer mentor for 1st years (Belvedere)
- Captain of Clontarf Rugby u18s
- Clontarf GAA
Timeline
Accounts Assistant
Nurse on Call
02.2024 - Current
Event Assistant
DollHouse The Agency
05.2023 - 01.2024
Customer Service Representative
Majorel
06.2019 - 09.2019
Bachelor of Science (Hons) in Economics & Finance
Technological University Dublin
Belvedere College S.J.
Similar Profiles
Ella BaldwinElla Baldwin
Health Care Assistant at Nurse On CallHealth Care Assistant at Nurse On Call
Sandeep Thilakan SobhaSandeep Thilakan Sobha
Health Care Assistant at Nurse on CallHealth Care Assistant at Nurse on Call
BIJO THOMASBIJO THOMAS
Health care assistant at Nurse on callHealth care assistant at Nurse on call