Alessia Rizzello
Galway,Ireland
Summary
Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
MANAGER
Aran Islands Knitwear
Galway City, Ireland
2022.06 - Current
- Enhanced customer service by training staff in effective communication and problem solving.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Managed store inventory to ensure adequate stock levels at all times.
- Fostered strong relationships with key customers to boost loyalty and repeat business.
- Delegated tasks efficiently to maximise productivity.
BARMAID
Pastry shop, Le Delizie
Macerata, Italy
2019.10 - 2021.01
- Operated till, handled cash accurately whilst balancing receipts at end of shift.
- Ensured timely service by managing drink orders during peak hours efficiently.
- Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
- Collaborated effectively with team members to ensure smooth operation.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
THEATER ORGANIZATION STAFF
Arena Sferisterio
Macerata, Italy
2018.01 - 2020.02
- Ensured safety regulations were adhered to during stage setup and teardowns.
- Maintained clean performance areas for safety of performers.
- Delivered friendly, attention and professional customer service while completing tasks.
HERITAGE TOUR GUIDE
Civic Museum of Palazzo Buonaccorsi
Macerata, Italy
2018.12 - 2019.01
- Enhanced visitor experience by providing detailed historical knowledge.
- Led guided tours around heritage sites to enhance public understanding of historical context.
- Supported marketing activities by participating in promotional events; increased awareness about heritage sites amongst locals.
- Managed difficult situations calmly during peak seasons; maintained professional standards under pressure.
STAGE
Confucius Institute
Macerata, Italy
2018.01 - 2018.08
- Conducted simultaneous interpretation from Chinese to Italian, promoting real-time understanding.
- Enhanced company reputation with meticulous translation work.
- Prepared and distributed meeting agendas and minutes to keep participants informed and on track.
- Answered and screened incoming telephone calls and emails, directing them to the appropriate department.
INTERNSHIP
Confucius Institute
Macerata, Italy
2016.04 - 2016.09
- Handled literary translations, preserving original tone and style.
- Provided translation services from Chinese to Italian language, for enhanced cross-cultural communication.
- Interpreted Chinese language for one-on-one conversations and group presentations.
Education
LEVEL 8 - PROJECT MANAGEMENT
TECHNOLOGICAL UNIVERSITY DUBLIN
Ireland 2024.01 - 2024.07
TEACHING QUALIFICATION -
UNIVERSITY OF MACERATA
Italy 2018.01 - 2019.03
MASTER'S DEGREE - RUSSIAN AND CHINESE LANGUAGES, CULTURE AND LITERALLY TRANSLATION
UNIVERSITY OF MACERATA
Italy 2016.10 - 2019.04
INTERNATIONAL MOBILITY - RUSSIAN LANGUAGE, HISTORY AND CULTURE
UNIVERSITY OF LANGUAGES FOR FOREIGNERS. RUSSIAN FEDERATION OF ST PETERSBURG
Russia, Saint Petersburg 2017.08 - 2017.12
BACHELOR'S DEGREE - LANGUAGES, WESTERN AND EASTERN FOREIGN CULTURES. Russian and Chinese languages.
UNIVERSITY OF MACERATA
Italy 2013.10 - 2016.10
Diploma - SCIENCE
SCIENTIFIC HIGH SCHOOL "Pier Paolo Pasolini"
ITALYSkills
- Microsoft Office
- Microsoft Excel
- Fast Learner
- Communication Skills
- Computer Skills
- Ability to Work under Pressure
- Ability to Work in a Team
- Strategic planning
- Adaptability to change
- Stakeholder engagement
Languages
Italian
Native
English
Fluent
Russian
Advanced
Chinese
Intermediate
Personal Information
- Date of birth: 02/20/94
- Nationality: Italian
Timeline
LEVEL 8 - PROJECT MANAGEMENT
TECHNOLOGICAL UNIVERSITY DUBLIN
2024.01 - 2024.07
MANAGER
Aran Islands Knitwear
2022.06 - Current
BARMAID
Pastry shop, Le Delizie
2019.10 - 2021.01
HERITAGE TOUR GUIDE
Civic Museum of Palazzo Buonaccorsi
2018.12 - 2019.01
THEATER ORGANIZATION STAFF
Arena Sferisterio
2018.01 - 2020.02
TEACHING QUALIFICATION -
UNIVERSITY OF MACERATA
2018.01 - 2019.03
STAGE
Confucius Institute
2018.01 - 2018.08
INTERNATIONAL MOBILITY - RUSSIAN LANGUAGE, HISTORY AND CULTURE
UNIVERSITY OF LANGUAGES FOR FOREIGNERS. RUSSIAN FEDERATION OF ST PETERSBURG
2017.08 - 2017.12
MASTER'S DEGREE - RUSSIAN AND CHINESE LANGUAGES, CULTURE AND LITERALLY TRANSLATION
UNIVERSITY OF MACERATA
2016.10 - 2019.04
INTERNSHIP
Confucius Institute
2016.04 - 2016.09
BACHELOR'S DEGREE - LANGUAGES, WESTERN AND EASTERN FOREIGN CULTURES. Russian and Chinese languages.
UNIVERSITY OF MACERATA
2013.10 - 2016.10
Diploma - SCIENCE
SCIENTIFIC HIGH SCHOOL "Pier Paolo Pasolini"