Alessandro Bruzzone
Summary
Fast learning and hard working professional with experience in sales, operations, customer service, content moderation and data operations. Analytical mind with experience analyzing data and company field operations. Fluent in Spanish and English.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Viagogo
2023.09 - Current
- Provide e-mail and phone support to our customers & partners to the required standard which ensures a good balance between productivity and quality
- Ability to liaise with other departments as necessary
- Identify process improvement opportunities and raise them through the appropriate forum
- Support customers directly on the ground at major events around the world
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Providing exceptional technical support to customers regarding ticket-related issues, promptly resolving software inquiries across multiple platforms such as email, chat, and phone.
• Conducting thorough analysis and troubleshooting of hardware and software problems, delivering step-by-step guidance for issue resolution.
• Effectively communicate technical information to customers with varying levels of expertise, ensuring clarity and understanding verbally and in writing.
• Maintaining a professional and friendly manner to foster positive customer interactions, prioritising customer satisfaction.
• Adhering to company policies, security protocols, and procedures while delivering customer service, ensuring confidentiality and data integrity.
• Managing user accounts, permissions, and access controls to uphold the security and integrity of sensitive information.
• Maintaining meticulous records of customer interactions, technical difficulties, and solutions provided to support ongoing improvement and customer satisfaction initiatives. - Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Streamlined support processes for increased efficiency and reduced response times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Product Data Operations
Telus International
2021.12 - 2023.09
- In this role, I quickly learned how to analyze an AI and teach the AI how to pick up
specific keywords. I ensured the AI followed the KPIs presented. - Enhanced product performance by identifying and implementing data-driven improvements through statistical analysis.
Content Moderator
Telus International
2020.09 - 2021.12
- Analyze and review social media content based on KPIs.
- Segment content according to current policies.
- Investigate, prevent and resolve challenges related to user accounts.
Sales and Customer Service Representative
VENTAS LUZYGAS SL
2019.11 - 2020.09
- Responsible for selling electricity services for acquiring new clients and persuading them to switch electricity companies by highlighting the benefits of our company and listening to the current stuggles they have with the electricity company they are using.
- In this role, I negotiated contracts and was responsible for the post sale communications with the new clients.
- Measured by the number of the new customers acquired and how many customers switched from their previous electricity company to Ibedrola. Overachieved on the KPI.
- Skills: Sales · Contract Negotiating · Customer Service · Project Management · Contract Valuations · Customer Acquisition
Internal Auditor
Hotel Continental SA
2019.02 - 2019.10
- As an Internal Auditor, my role was to verify whether the consumption of products were efficient with the amount that was needed.
- Analyzing how much food was consumed per week with how much we were making. This was to minimize the waste and to ensure spending was efficient.
- Skills: Waste Management · Expense Reporting · Supplier Negotiating · Hotel Operations · Inventory Management
Operations Coordinator
Hotel Continental SA
2018.06 - 2019.02
- In this role I was working for one of the biggest hotels in Guayaquil, the biggest city in Ecuador. In my role as Operations Coordinator, I was in charge of logistics, purchases, storage, transportation and food supplies for Hotel Continental.
- This role involved negotiating with suppliers on the best prices in the market for food and ensuring the deliveries were always on time.
- I would constantly report on maximum and minimum inventory levels to ensure we always have the optimal amount.
- As well as this, I managed 10 employees who were involved in the supply chain and ensured their productivity.
- Skills: Supply Negotiating · Inventory Management · Hotel Operations · Hotel Management · Employee Management · Budgeting · Expense Reporting
Education
Master of Arts - Marketing
EAE Business School
Barcelons10.2020
Skills
- Attention to details
- Customer Service
- Sales
- Data Analysis
- Negotiating
- Project Management
- Expense Reporting
- Inventory Management
- Budgeting
- Policy-driven
- Time Management
- Problem Solving
- Result Driven
Certification
- Excel Skill For Business - Macquarie University - July 2023
- Prepare Data for Exploration - Google - July 2023
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Support Specialist
Viagogo
2023.09 - Current
Product Data Operations
Telus International
2021.12 - 2023.09
Content Moderator
Telus International
2020.09 - 2021.12
Sales and Customer Service Representative
VENTAS LUZYGAS SL
2019.11 - 2020.09
Internal Auditor
Hotel Continental SA
2019.02 - 2019.10
Operations Coordinator
Hotel Continental SA
2018.06 - 2019.02
Master of Arts - Marketing
EAE Business School
- Excel Skill For Business - Macquarie University - July 2023
- Prepare Data for Exploration - Google - July 2023
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