Alessandra Lee

Led a team of 8 during high-pressure weekend shifts at one of Ireland's busiest Insomnia Coffee Shops.

• Managed customer issues promptly, ensuring exceptional service standards were upheld.
• Resolved shift-related problems efficiently, demonstrating adaptability and quick decision-making abilities.
• Placed timely restock orders for sandwiches, pastries, confectionery, and packaging to prevent stockouts.
• Oversaw end-of-shift preparations, ensuring readiness for the following day's operations.
• Handled daily takings' balancing and lodging, maintaining accuracy and compliance with financial procedures.
• Optimised stock delivery schedules in collaboration with suppliers to enhance productivity.
• Implemented communication strategies to foster a positive and collaborative team environment.

• Completed year-long internship supporting marketing and office operations for Italian market team.
• Contributed fresh perspectives to multiple marketing projects and initiatives, enhancing team engagement.
• Created and scheduled social media content, ensuring timely posting and brand consistency.
• Coordinated logistics for events and webinars, providing essential administrative support.
• Managed diverse administrative tasks, adhering to procedures and meeting deadlines consistently.
• Collaborated with colleagues to deliver reliable support across daily operations and campaigns.
• Demonstrated adaptability by successfully transitioning into a new working environment abroad.
• Developed resilience and professional maturity through continuous learning experiences.

• This internship provided an enriching experience in the meticulous preparation of travel documents, compliance management, and customer service within the student travel sector. The role emphasized my ability to maintain accuracy under pressure, adapt to unforeseen challenges, and contribute to the success of travel operations.Responsibilities:
  Responsible for the meticulous preparation of flight manifests, itineraries, and rooming lists for diverse student travel groups.
  Correlated and obtained compliance documentation and risk assessments from hotels and group leaders, ensuring adherence to regulatory standards.
  Dealt with customer requests, demonstrating strong interpersonal skills and a commitment to delivering exceptional service.
  Successfully managed last-minute name changes, adapting quickly to evolving circumstances and maintaining accuracy in documentation.
  Addressed and adapted rooming requirements to shortages outside the control of the company, ensuring a smooth and efficient resolution.
  Collaborated with various stakeholders, including hotels, ski school, ski rental, coach company and group leaders, to coordinate seamless travel experiences for students.
  Maintained a high level of accuracy in all tasks, minimising errors in critical travel documents and contributing to a positive customer experience.