Reliable and enthusiastic individual with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
6
6
years of professional experience
Work History
Waitress
Rock Garden cocktail bar
Pefkos
09.2023 - 11.2023
Taking orders for food and drinks and delivering them to guests
Calculating charges, issued table checks and collected payments from customers
Developing positive relationships with regular customers
Greeting customers, answering questions, and recommending specials to increase profit.
Front Office receptionist
Farnham Estate Hotel Golf & Spa
Co. Cavan
09.2022 - 08.2023
Greeting all guests and assisting them with check-in and check-out and performing general admin tasks
Manage guests booking and reservations on company’s computer system
Answering and forwarding phone calls from prospective customers, guests, and members of staff
Compute all guest billings, accurately post charges to guest rooms and house accounts
Handling guests queries and complaints in a timely and professional manner.
General Operative (clean room)
Avery Dennison
Co. Longford
05.2022 - 08.2022
Working in the clean room environment, ensuring procedures are maintained at all time with work areas kept to a high standard of cleanliness
Ensuring product documentation is completed accurately
Operating equipment to assist with the assembling, manufacturing, processing, and packaging of items.
Café supervisor
Meubles Cafe
Co. Galway
06.2021 - 05.2022
Completing weekly orders of stock
Liaising with suppliers on upcoming offers and problems with orders by phone manner and email
Training in new staff on using EPOS system, coffee making, and taking orders
Reporting to management on store, team, and product performance
Cash handling and general waitressing duties.
Head Waitress/ Expediter
Farnham Estate Hotel Golf & Spa Hotel
Co. Cavan
02.2018 - 06.2021
Training in new staff on using tills, customer service and kitchen workings
Expediting the kitchen during busy hours to ensure smooth service was achieved which involved managing both kitchen and floor staff
Pass controlling egress and ingress of orders and ensuring food was of a high standard and quality before being served to customers
Reporting to and working with management on any problems with food or service during service hours.
Education
Leaving Certificate -
Carrigallen Vocational School
01.2017
Skills
Excellent interpersonal skills
Helpful, friendly, and accommodating demeanour
Highly developed teamwork skills
Time management
Verbal & written communication
Organisational skills
Achievements And Interests
I have completed the TEFL English teaching course online.
I have a great interest in the beauty industry, and I completed a safe manicure and BIAB course.
In my spare time I enjoy hiking, travelling, and painting.
I hold a clean, Irish driving license.
References
References available upon request.
Timeline
Waitress
Rock Garden cocktail bar
09.2023 - 11.2023
Front Office receptionist
Farnham Estate Hotel Golf & Spa
09.2022 - 08.2023
General Operative (clean room)
Avery Dennison
05.2022 - 08.2022
Café supervisor
Meubles Cafe
06.2021 - 05.2022
Head Waitress/ Expediter
Farnham Estate Hotel Golf & Spa Hotel
02.2018 - 06.2021
Leaving Certificate -
Carrigallen Vocational School
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