Alesia Petrova
Blanchardstown
Summary
Reliable and enthusiastic individual with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
6
6
years of professional experience
Work History
Waitress
Rock Garden cocktail bar
Pefkos
2023.09 - 2023.11
- Taking orders for food and drinks and delivering them to guests
- Calculating charges, issued table checks and collected payments from customers
- Developing positive relationships with regular customers
- Greeting customers, answering questions, and recommending specials to increase profit.
Front Office receptionist
Farnham Estate Hotel Golf & Spa
Co. Cavan
2022.09 - 2023.08
- Greeting all guests and assisting them with check-in and check-out and performing general admin tasks
- Manage guests booking and reservations on company’s computer system
- Answering and forwarding phone calls from prospective customers, guests, and members of staff
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Handling guests queries and complaints in a timely and professional manner.
General Operative (clean room)
Avery Dennison
Co. Longford
2022.05 - 2022.08
- Working in the clean room environment, ensuring procedures are maintained at all time with work areas kept to a high standard of cleanliness
- Ensuring product documentation is completed accurately
- Operating equipment to assist with the assembling, manufacturing, processing, and packaging of items.
Café supervisor
Meubles Cafe
Co. Galway
2021.06 - 2022.05
- Completing weekly orders of stock
- Liaising with suppliers on upcoming offers and problems with orders by phone manner and email
- Training in new staff on using EPOS system, coffee making, and taking orders
- Reporting to management on store, team, and product performance
- Cash handling and general waitressing duties.
Head Waitress/ Expediter
Farnham Estate Hotel Golf & Spa Hotel
Co. Cavan
2018.02 - 2021.06
- Training in new staff on using tills, customer service and kitchen workings
- Expediting the kitchen during busy hours to ensure smooth service was achieved which involved managing both kitchen and floor staff
- Pass controlling egress and ingress of orders and ensuring food was of a high standard and quality before being served to customers
- Reporting to and working with management on any problems with food or service during service hours.
Education
Leaving Certificate -
Carrigallen Vocational School
01.2017
Skills
- Excellent interpersonal skills
- Helpful, friendly, and accommodating demeanour
- Highly developed teamwork skills
- Time management
- Verbal & written communication
- Organisational skills
Achievements And Interests
- I have completed the TEFL English teaching course online.
- I have a great interest in the beauty industry, and I completed a safe manicure and BIAB course.
- In my spare time I enjoy hiking, travelling, and painting.
- I hold a clean, Irish driving license.
References
References available upon request.
Timeline
Waitress
Rock Garden cocktail bar
2023.09 - 2023.11
Front Office receptionist
Farnham Estate Hotel Golf & Spa
2022.09 - 2023.08
General Operative (clean room)
Avery Dennison
2022.05 - 2022.08
Café supervisor
Meubles Cafe
2021.06 - 2022.05
Head Waitress/ Expediter
Farnham Estate Hotel Golf & Spa Hotel
2018.02 - 2021.06
Leaving Certificate -
Carrigallen Vocational School
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